Job Description
/n /n Australian Citizens residing in Australia only respond. Must be able to obtain Negative Vetting Level 1. Criteria/n The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters. /n 1. Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or ServiceNow. /n 2. Strong programming skills in languages such as Python, Java and Groovy. /n 3. Experience with AWS or other cloud services. /n 4. Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket. /n 5. Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. /n 6. Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment. Desirable criteria/n 1.
ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader). /n 2. Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator. /n 3. Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk. /n 4. Knowledge of infrastructure-as-code tools (Terraform, CloudFormation). Previous experience in a similar role within a large enterprise workplace. /n /n Required
Skills:
/n /n IT Service Management CI/CD Zendesk Pipelines ServiceNow ITIL Bitbucket Gitlab AWS DevOps Communication Skills Programming JIRA Java Python Communication Management /n /n