Job Description
/n Technical /n /n /n /n
• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services/n /n /n /n (IT), ensuring security of operations, adherence to process, and service levels monitored and maintained./n /n /n /n
• Contribute to the Digital culture of delivering a quality customer service experience/n /n /n /n
• Support other streams within the Digital Service Desk where required, to ensure call response SLAs/n /n /n /n
• Support team colleagues with training and knowledge sharing, nurturing a collaborative setting/n /n /n /n
• Collate and deliver information to monitor and maintain Digital reports and processes./n /n /n /n
• Ensure adherence to Sydney Water IT policy, process, and frameworks./n /n /n /n




• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring/n /n /n /n customer focused delivery./n /n /n /n
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer/n /n /n /n service requirements/n /n /n /n
• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service/n /n /n /n its customers./n /n /n /n
• Identify and implement ways to improve efficiency of Digital support processes and procedures./n /n /n

📌 Digital Services Analyst (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney