Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.

Education Manager

About Us

Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.

The Role

The Education Specialist plays a pivotal role in building and scaling Jomablue's education ecosystem- covering internal staff, contractors, customers, and partners. This role blends strategic ownership, program design, and hands-on content development to deliver structured, measurable education programs that enable product mastery and operational excellence.

This position requires a strategic thinker skilled in instructional design, multimedia content creation, and certification frameworks. The successful candidate will develop and govern learning programs that are consistent, data-driven, and aligned with Jomablue's product-led growth vision.

You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

When and Where

This is a full time role based in our Ultimo, NSW office.

Your Duties

- Lead the overarching education strategy,



aligning training initiatives with business goals across internal, customer, and partner audiences.

- Define the framework for education delivery (LMS, micro-learning, live sessions, certification programs, and knowledge base) to ensure scalability and consistency.

- Act as the business owner of the Learning Management System, maintaining a seamless, high-quality learning experience across audiences.

- Define and uphold consistent standards for all learning delivery—ensuring programs are repeatable, measurable, and aligned with business goals.

- Collaborate with workstream owners on the design of continuous learning programs for team members.

- Develop structured certification pathways to support assessment of product knowledge.

- Partner with team leaders to standardize and document operational processes and support a culture of continuous learning.

- Manage and support a team of direct reports, providing day-to-day guidance, performance oversight, and professional development to foster a high-performing, engaged team.

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn.

Essential:

- Proven experience in instructional design, enablement, or education program management,



ideally in a SaaS, technology, or events environment.

- Strong understanding of adult learning principles and digital learning methodologies.

- Experience managing and optimising LMS platforms.

- Demonstrated ability to design scalable learning programs across formats (written, video, interactive, live).

- Excellent project management and stakeholder coordination skills, able to work cross-functionally with multiple teams.

- Strong writing, editing, and content quality oversight skills.

- Skilled facilitator, confident in delivering training sessions and coaching others to present effectively.

- Analytical and data-driven, with experience using metrics to evaluate training impact.

- High attention to detail, ensuring accuracy and consistency across all learning materials.

- Strategic thinker with a passion for creating scalable learning ecosystems.

- Pragmatic and hands-on—comfortable balancing strategy with execution.

- Proactive problem solver who thrives in a dynamic, evolving environment.

- Committed to building a culture of continuous learning and enablement.

Desirable:

- Background in certification program design or credential frameworks.

- Experience working with or improving AI-accessible documentation (e.g., optimizing structure for retrieval or AI comprehension).

- Familiarity with knowledge base governance or documentation ecosystems (e.g., BoldDesk, Confluence, Notion).

- Exposure to customer education, partner enablement, or technical training programs in a product-led environment.

- Understand

📌 Education Manager (Sydney)
🏢 Jomablue
📍 Sydney