Job Description
Who we are: /n Arventa was founded in 1996 and supports more than 3,000 Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor
- www.whsmonitor.com.au. /n As a result of our extensive growth, we are currently expanding our team. /n /n /n /n What we're looking for /n /n
- Problem solving skills
- someone who is adept at analysing situations and providing effective solutions. /n
- Client engagement skills
- someone proficient in building and maintaining strong relationships. /n
- Familiarity with Support Processes
- someone who understands ticketing systems, SLA's and knowledge databases /n /n /n /n /n

Key Responsibilities
/n /n
- Troubleshoot and resolve customer issues across email, chat, and phone /n
- Manage and prioritise responses to support tickets, escalating critical issues appropriately. /n
- Create and maintain knowledge base articles, FAQs, and internal documentation to support customer self-service. /n
- Collaborate with product and engineering teams to report issues, share customer feedback, and test new features. /n /n /n /n /n /nRequirements/n /n What you will need to succeed:/n /n /n /n
- Effective communication skills /n
- Sound technical knowledge/skills /n
- Exposure to technical support processes /n
- Demonstrated experience in a similar environment working to deadlines /n
- Understanding of technical support principles and practices /n
- 3+ years experience in similar implementation role /n
- Experience with SaaS products (desirable) /n
- Experience training users in SaaS products (desirable) /n /n Prior to commencement successful candidates will be required to: /n /n
- Undergo a pre-employment National Police Check. /n




- Supply copies of all educational qualifications /n /n /n /n /n /nBenefits/n PERKS /n /n
- We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you /n
- Growth opportunities /n
- Regular professional development /n
- A robust emphasis on work/life balance including weekly and monthly office social activities /n /n OUR TEAM & CULTURE /n We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value. /n We're here to win: We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime. /n We love this stuff: We hire smart, fun, talented people who want to make a difference. /n We've got each other's backs: We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism. /n We're owners and we act like it: We take initiative, act with urgency and are accountable for results. We're all engaged. /n Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions. /n This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry. /n The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative. /n This is a fulltime, in the office role /n Note that only short-listed candidates will be contacted. /n /n /n /n

📌 Technical Support (Canberra)
🏢 Arventa
📍 Canberra