Role Overview We’re seeking a Customer Strategy Manager to join the Marketing Advisory and Customer Technology team. This is a highly collaborative, client-facing role is responsible for shaping and delivering holistic customer strategies for growth accounts. You will bring vision and purpose to client and internal teams, coach and enable more junior team members, and apply strong business acumen to ensure work is both excellent and commercially viable. You’ll bring a problem-solving, creative mindset to every engagement, balancing a 360-degree focus on customer and business outcomes with measurable, results-oriented thinking.
Key Responsibilities
- Solve client business problems through deep strategic experience and a human-centred design approach.
- Lead highly collaborative, client-facing engagements, including running meetings and workshops to align diverse stakeholder groups.
- Create high-quality baseline strategy artefacts that meet or exceed expected standards, such as roadmaps, performance reporting, research briefs and customer journey maps.
- Develop holistic, end-to-end strategies for growth accounts that can be delivered by delivery teams.
- Design, host and facilitate client workshops that translate ambiguity into transparent direction.
- Build roadmaps in partnership with delivery managers and client stakeholders.
- Support sales as a Strategy subject matter expert on opportunities, applying strong business acumen to link strategy to commercial outcomes. Bring a creative, problem-solving mindset to engagements, thinking laterally and iteratively to open up new possibilities and value for clients