Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

As the Business Change and Readiness Lead, you will own the end-to-end change approach for assigned initiatives. You will assess impacts across people, process and technology; develop integrated change, engagement and readiness plans; coordinate delivery across project and operational teams; and provide clear evidence-based advice on whether the business is ready to implement change.

A key part of this role is communicating with frontline and blue-collar workforces. You will tailor messages and channels for remote, shift-based, depot-based and partner teams, including people who may have limited access to email or digital tools. You will create practical, plain-English materials such as field bulletins, leader packs, toolbox talks, shift briefings, FAQs, visual job aids and reinforcement messages.

What you’ll be responsible for

- Change impact and planning: Lead impact assessments across affected roles, locations, partners, processes, systems, tools, skills and behaviours, including safety, fatigue, dispatch, workflow, personal protective equipment, customer, productivity and industrial considerations.
- Integrated change delivery: Develop and maintain change, stakeholder and delivery plans that clearly identify outcomes, activities, owners, milestones, dependencies, risks and success measures.
- Frontline communications: Write explicit, practical and accessible communications for technicians, field leaders,



operational teams and partners, using channels and formats that suit how frontline teams work.
- Stakeholder engagement: Build trusted relationships with project sponsors, change owners, operational leaders, frontline representatives, the Control Tower, Service Delivery Partners and specialist teams.
- Business readiness: Coordinate readiness plans and checklists covering leadership, workforce, process, systems, training, communications, support, risk, contingency and deployment requirements.
- Readiness assurance: Assess readiness against agreed gates and acceptance criteria, validate evidence, identify gaps and provide recommendations on whether change can be implemented safely and effectively.
- Learning and support: Partner with training, knowledge and operational teams to confirm learning needs, access, scheduling and post-go-live support that are practical for field teams and minimise unnecessary time away from productive work.
- Coaching and continuous improvement: Coach project and business teams, review change artefacts, provide constructive challenge and improve the consistency and quality of change delivery.
- Performance and adoption: Track reach, understanding, confidence, training completion, readiness, adoption, compliance, safety, defects, rework, productivity and support demand.
- Post-implementation review:



Analyse feedback and operational data, lead reviews, coordinate reinforcement or corrective actions and capture lessons for future initiatives.

A bit about you

You are an experienced change and communications professional who is comfortable working close to operations. You understand that successful change for a blue-collar workforce requires more than an email: it requires practical engagement, visible leadership, clear actions, accessible channels and ongoing reinforcement.

You will bring:

- At least five years’ experience in change management, business readiness, communications or operational transformation.
- Demonstrated experience delivering communications and change for a frontline, operational or blue-collar workforce; experience supporting remote, shift-based, depot-based or partner workforces will be highly regarded.
- Strong capability in change impact assessment, readiness planning, stakeholder engagement, plain-English writing, risk management and adoption measurement.
- Experience translating complex project, technical or corporate information into simple, practical instructions and messages that frontline employees can understand and act on.
- Confidence facilitating briefings, workshops, change forums, toolbox-style discussions and feedback sessions with leaders, employees and partners.
- Strong judgement and the ability to balance project timelines with operational realities, safety requirements and workforce impacts.
- The ability to manage multiple priorities, work independently, influence without direct authority and bring stakeholders together around clear actions and decisions.
- Experience u

📌 Business Readiness Lead (Sydney)
🏢 nbn® Australia
📍 Sydney