Join a growing NDIS team where your experience, judgement and ability to stay calm under pressure really matter.

Are you an experienced NDIS Service Coordinator who thrives in a fast-paced environment, enjoys rostering and knows how to keep services running smoothly when things don't go to plan?

We are looking for a Part-Time On-Call Service Coordinator - Rostering to join our team and play a key role in ensuring participants receive safe, consistent and reliable supports.

This is more than just filling shifts. You will be an important point of contact for our frontline workforce, participants and internal team, helping manage unexpected changes, respond to crises and keep our services operating effectively.

Join a growing NDIS team where your experience, judgement and ability to stay calm under pressure really matter.

Are you an experienced NDIS Service Coordinator who thrives in a fast-paced setting, enjoys rostering and knows how to keep services running smoothly when things don't go to plan?

We are looking for a Part time On-Call Service Coordinator - Rostering to join our team and play a key role in ensuring participants receive safe, consistent and reliable supports.

This is more than just filling shifts. You will be an important point of contact for our frontline workforce, participants and internal team, helping manage unexpected changes, respond to crises and keep our services operating effectively.

About the Role

This position combines rostering, on-call coordination and operational support.

You will be responsible for monitoring and responding to roster changes,



managing call-ins and urgent staffing requirements, supporting workers and participants, and ensuring appropriate action is taken when unexpected situations arise.

You will need to be someone who can think on your feet, prioritise competing demands and remain calm and professional during challenging situations.

This is NOT Support Coordinator role.

Your Regular Hours

Wednesday

- 6:00am – 9:00am — In Office

- 4:00pm – 8:00pm — In Office

Friday

- 6:00am – 9:00am — In Office

- 4:00pm – 8:00pm — In Office

Weekend On-Call

Weekend coverage will operate on a one weekend on / one weekend off arrangement and will be completed as a hybrid remote/calls-only agreement:

Saturday: 6:00am – 9:00pm
Sunday: 6:00am – 9:00pm

You will also participate in an on-call roster with another staff member, providing shared coverage and support.

On-call duties will be performed in accordance with applicable Award provisions and company policies.

What You'll Be Doing

Your responsibilities will include:

- Managing and maintaining participant and worker rosters

- Responding to worker call-ins, cancellations and urgent roster changes





- Coordinating replacement staff and maintaining appropriate participant coverage

- Monitoring roster gaps and proactively addressing upcoming vacancies

- Providing operational support to participants, workers and the wider team

- Responding appropriately to incidents, crises and unexpected situations

- Escalating matters when required and ensuring appropriate follow-up occurs

- Maintaining accurate NDIS documentation and operational records

- Ensuring roster and service changes are accurately recorded

- Supporting compliance with participant support plans, service agreements and organisational procedures

- Communicating effectively with workers, participants, families and internal stakeholders

- Working collaboratively with the broader Service Coordination and management team

- Maintaining confidentiality and professional boundaries at all times

What We're Looking For

We are looking for someone who brings experience, confidence and initiative to the role.

Essential:

- Previous experience in an NDIS Service Coordinator/Case Manager or similar role

- Strong knowledge of the NDIS environment and participant supports

- Demonstrated rostering experience, preferably within disability or community services

- Experience with NDIS documentation and record keeping

- Experience responding to or managing crisis situations and unexpected events

- Strong problem-solving and decision-making skills

- Excellent communication and interpersonal skills

- Ability to work independently and confidently during

📌 On-Call Service Coordinator (City of Wollongong)
🏢 Harbour Home Care
📍 City of Wollongong