Senior HR Business Partner – Employee & Industrial Relations

Australian Concert & Entertainment Security – Redfern NSW

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.

About the Role

We are looking for an experienced Senior HR Business Partner – Employee & Industrial Relations who enjoys being close to the operation and close to our people.

This isn't a role where you will spend your day sitting behind a desk providing HR advice from a distance. We want someone who is comfortable getting out into the business, building relationships with employees and frontline leaders, understanding what is happening on the ground and helping resolve workplace issues before they become bigger problems.

You will partner directly with operational managers and employees across our workforce, supporting everything from day-to-day employee relations and performance matters through to investigations, grievances, disciplinary processes,



workplace change, enterprise agreement interpretation and industrial relations matters.

Some days you may be coaching a manager through a difficult performance conversation. On another, you could be at an operational site meeting with employees, conducting an investigation, responding to a grievance, working through an attendance or conduct issue, assisting with a return-to-work matter or preparing documentation for a formal process.

You won't simply tell managers what to do — you will work alongside them and help them do it well.

This role would suit an experienced HR/ER professional who has worked within a large frontline workforce such as aviation, transport, logistics, labour hire, security, hospitality, facilities management, manufacturing or another fast-paced operational environment.

What You'll Be Doing

You will work closely with our People and Operations teams to:

- Build strong, trusted relationships with employees, supervisors and operational managers across our workforce.
- Spend time within our operational environments to understand our people, workplace issues and operational pressures firsthand.
- Provide practical, timely advice on performance, conduct, attendance, grievances, workplace behaviour and employee relations matters.
- Coach managers through difficult conversations and support them to confidently manage their teams.




- Personally manage disciplinary and performance processes from initial issue through to resolution.
- Conduct workplace investigations, including interviews, evidence review, findings and outcome documentation.
- Prepare clear and practical correspondence including meeting invitations, allegations, warnings, performance documentation and outcome letters.
- Meet directly with employees and their representatives and support fair, respectful and procedurally sound workplace processes.
- Interpret and apply enterprise agreements, contemporary awards, employment contracts, policies and the Fair Work Act.
- Support enterprise bargaining, consultation and industrial relations matters.
- Assist with grievances, disputes, workplace claims and Fair Work Commission matters.
- Support restructures, redeployment, workforce change and associated employee consultation.
- Partner with Safety and Operations on workers compensation, return-to-work and fitness-for-work matters where required.
- Identify recurring workplace issues and work with leaders to address underlying causes rather than simply managing individual cases.
- Help build the capability of frontline leaders so that good people management becomes part of everyday operations.

About You

You are an experienced HR, ER or workplace relations practitioner who genuinely enjoys working with people.

You don't need to have been a Head of HR or Workplace Relations Manager. You may currently be an HR Business Partner, Senior HR Business Partner, Employee Relations Advisor, Senior ER Advisor, Workplace Relations Advisor or People & Culture Business Partner looking for broader resp

📌 Senior HR Business Partner – Employee (Sydney)
🏢 Australian Concert and Entertainment Security
📍 Sydney