Due to the continued growth of our business, Austbrokers City State and business partners Austbrokers SPT are looking for a Claims Officer to join our dynamic team in our Wollongong office. Working as part of a team and under the supervision of the department manager, you will play a vital role in supporting our clients through the claims process and ensuring exceptional service delivery. As a Claims Officer, you will be the key point of contact for clients during their most critical moments, helping them navigate claims to obtain the best possible outcome.

Key responsibilities

Managing and processing insurance claims from initial notification through to settlement and closure

Liaising with clients, insurers, loss adjusters and other stakeholders to gather information and expedite claims

Providing expert guidance to clients on their policy coverage, entitlements and the claims process

Preparing comprehensive claim documentation and supporting evidence to submit to insurers

Monitoring claim progress and keeping clients updated on status and outcomes

Handling disputes and negotiating settlements on behalf of clients

Maintaining detailed and accurate records of all claims' activities and communications

Identifying opportunities to enhance client satisfaction and streamline claims procedures

Supporting colleagues across the team to ensure consistent service standards

What we're looking for

Experience working in insurance claims management is preferred but not essential

Excellent communication skills with the ability to explain complex information clearly to clients

Exceptional organisational and time management abilities, with capacity to manage multiple claims simultaneously

Strong problem-solving skills and a proactive approach to client service





Ability to work independently whilst collaborating effectively within a team environment

A commitment to continuous learning and professional development in the insurance broking industry

What we offer

We are committed to supporting our employees' professional growth and wellbeing. We offer a competitive remuneration package commensurate with industry experience, opportunities for career development and ongoing training to enhance your skills and qualifications. Our team benefits from a cooperative working environment where your contributions are valued and recognised. Join us and become part of a forward-thinking insurance broking firm dedicated to delivering outstanding client outcomes.

About us

We are a highly regarded insurance broking firm with offices location in Wollongong, Miranda and Nowra. We are committed to providing our clients with comprehensive insurance solutions, expert advice and exceptional claims support. Our team of dedicated professionals work to understand our clients' unique needs and deliver tailored insurance strategies that protect what matters most to them. We pride ourselves on our integrity, professionalism and customer-centric approach, making us a trusted partner for individuals and businesses across a wide range of insurance requirements. For more information about our business visit our websites www.abcitystate.com.au.

For further information about the role contact:

Email: ***@abcitystate.com.au

Apply now

If you are an experienced Insurance Broking Claims Officer looking for your next opportunity or interested in starting a career in the insurance broking industry, we would like to hear from you.

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📌 Insurance Claims Specialist — Client Advocate (City of Wollongong)
🏢 Austbrokers City State
📍 City of Wollongong