Operations Lead - Eating Disorder Recovery Support Service

endED provides psychosocial support services to empower recovery for people with eating disorders. We offer group programs for individuals and families, individual care navigation, short-term independent living accommodation, and programs that connect with the wider community. Our approach is grounded in lived experience and centred on recovery through community. We are currently developing new models of recovery support through the Nurture Community Village.

About the role

The Operations Lead manages the day-to-day operation, growth and sustainability of endED services, including House of Hope and Nurture Community Village. You'll make sure our services remain safe, person-centred and recovery focused. Reporting to the Founder& Director, you'll work closely with the Senior Care Navigator, the endED team, board members, volunteers, funders and external stakeholders.

Position Objectives

To ensure efficient, safe and effective operations of endED services.

To provide heart-led, team-oriented leadership that values collective discernment, shared wisdom and fostersgenuine connection within the team.

To support participant recovery journeys through the delivery of integrated person-centred care.

To enable sustained delivery of quality services through funding strategies, staff support, and risk management.

To position endED for development in response to emerging evidence, funding opportunities and changing participant needs.

Key responsibilities

Efficient Service Operations

Oversee day-to-day operations of endED services including House of Hope and Nurture Community Village and the integration of these services and programs to support eating disorder recovery.





Oversee quality and participant safety, initiating and supporting development and review of service agreements, participant information, policies and procedures.

Oversee House of Hope and Nurture Community Village facilities, including maintenance, contractors, safety requirements and site improvements.

Monitor service utilisation and operational needs to effectively lead projects and develop new systems as required.

Lead and support each service facilitator (Counsellor, Group Facilitators, and Care Navigators) with a heart-led relational approach.

Work closely with the wider team to coordinate operational priorities and maintain effective communication pathways across the organisation.

Chair weekly team meetings, case conferencing and reflective practice, creating space for thoughtful discussion.

Coordinate team training and team days that foster a positive, values-based culture.

Lead recruitment, interviews, onboarding and inductions with the support of the Board and other key stakeholders.

Work collaboratively with the Care Navigator Lead and endED team to ensure participants are connected with appropriate internal and external supports

Oversee participant agreements, tenancy management and resident onboarding for Nurture Community Village, including Village proceduresthat progress participants to alternative accommodation.





Build and maintain relationships with referring agencies to support smooth transitions between servicesand support thecontinuum of care.

Monitor participant flow and coordinate group facilitation when core facilitators are on leave.

Governance, quality and compliance

Maintain policies, procedures and quality systems.

Organise and support accreditation, audits and continuous improvement activities.

Ensure compliance with legislative, funding, privacy and WHS requirements.

Oversee risk management, identify emerging risks, manage incident reporting, risk registers and improvement actions.

Develop and implement an evaluation framework, including facilitating data collection that supports governance decision making, quality and fund raising.

Funding and stakeholders

Manage Queensland Health funding, budgets and reporting requirements.

Identify opportunities for funding and support grant applications and funder reporting.

Oversee contracts, service agreements, partnerships and MOUs.

Build and maintain relationships with health professionals, government, community organisations and funders and represent endED externally.

Contribute to planning for future growth and sustainability.

About you

Commitment to a relational and collaborative approach to leadership and service delivery with demonstrated competence in team facilitation, collaborative problem solving, and empowering others.

Experience with, or openness to learning about, lived-experience frameworks and how they can guide co-design practices within an organisation.

Strong experience in operations, program management or service coordination in community servi

📌 Operations Lead (Woombye)
🏢 endED
📍 Woombye