The Rev. Bill Crews Foundation ('BCF') is one of Sydney’s most trusted frontline charities and has supported people experiencing homelessness, poverty and disadvantage for nearly 40 years.

Guided by our mission, 'The person in front of us', we provide integrated support across food services, social welfare, healthcare, education and community programs. Our work is practical, person-centred and focused on dignity, connection and meaningful outcomes for people experiencing hardship.

About us

The Rev. Bill Crews Foundation ('BCF') is one of Sydney’s most trusted frontline charities and has supported people experiencing homelessness, poverty and disadvantage for nearly 40 years.

Guided by our mission, 'The person in front of us', we provide integrated support across food services, social welfare, healthcare, education and community programs. Our work is practical, person-centred and focused on dignity, connection and meaningful outcomes for people experiencing hardship.

The role

We are looking for a Community Engagement Coordinator who is comfortable working directly with people experiencing homelessness, disadvantage, vulnerability, social isolation and complex life circumstances.

This is a hands‑on community services role for someone who understands that meaningful engagement can look different for every person. You may be coordinating a community program one moment then supporting a guest to connect with an appropriate service or responding calmly to an emerging need the next.

You will coordinate community engagement programs, activities and initiatives while building trusted relationships with guests and supporting their connection with BCF services and the broader community.



You will also work collaboratively with our Events team on larger BCF events to support meaningful guest and community participation.

Importantly, this is not a desk-based coordination role. You will be visible across our services and actively engaged with the people and communities we support.

WHAT YOU'LL DO

As our Community Engagement Coordinator, you will:

- Coordinate and facilitate community-based programs, activities and engagement initiatives across BCF
- Build respectful and professional relationships with people experiencing homelessness, hardship, vulnerability and social isolation
- Engage with guests using a person-centred, compassionate and non-judgemental approach
- Identify emerging guest needs and facilitate referrals, information sharing and warm introductions to appropriate internal or external services
- Facilitate group programs and activities including social connection, wellbeing and creative initiatives
- Support outreach and community engagement activities across BCF services
- Coordinate Community Engagement programs, activities and smaller-scale events including planning, logistics and stakeholder engagement
- Work closely with BCF's Events team to support the planning and delivery of larger organisational and community events with a focus on guest participation and Community Engagement involvement
- Develop relationships with community organisations,



service providers and local stakeholders
- Support the Community Engagement team, volunteers and program participants with day‑to‑day operational guidance
- Recognise and appropriately escalat e wellbeing, safety, risk or service delivery concerns
- Assist with the appropriate resolution of non-clinical guest feedback and complaints
- Maintain accurate program records and monitor participation and outcomes
- Contribute to reporting, program evaluation, continuous improvement and grant-related activities.

These responsibilities reflect the coordination, guest engagement, referral, partnership and operational responsibilities of the position.

ABOUT YOU

You may currently be working in community services, homelessness services, welfare, crisis support, outreach, social services or another frontline community-based environment and be looking for an opportunity where you can combine your frontline experience with program coordination and community engagement.

You understand how to engage respectfully with people who may be experiencing complex circumstances. You can build rapport without judgement and maintain appropriate qualified boundaries while recognising when someone requires additional support or referral.

You are calm, practical and solutions-focused. You are also comfortable working in an environment where priorities can change quickly and no two days necessarily look the same.

WHAT YOU'LL BRING

- A tertiary qualification in Social Work, Community Services, Social Science, Welfare or a related discipline
- Experience working within community services, welfare, homelessness, crisis support, outreach or a

📌 Community Engagement Coordinator (Sydney)
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