Solution Consultant

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Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is rapidly growing as we evolve towards Intelligent Agreement Management (IAM), an AI-powered Agreement Platform that empowers businesses to connect and optimise every step of their business processes. IAM helps our customers bring agreements to life,



allowing organisations of all sizes to put their agreement data to work for them to accelerate revenue, reduce risk, and unlock value. We are looking for a high-impact individual who is driven by an insatiable desire to lead with curiosity, challenge customers to think bigger and drive strong sales outcomes through platform value selling. The Solution Consultant will support the Commercial sales team drive revenue by helping to understand complex customer business problems / requirements and translate them into solutions leveraging Docusign’s IAM platform. This individual should have a background in a strategic sales workplace and demonstrated success positioning enterprise-wide solutions.

This position is an individual contributor role reporting to the Manager, Solution Consulting - CBU.

Responsibility

- Serve as the technical lead on accounts in partnership with Sales across the Commercial segment in ANZ
- Maintain strong business partnerships with Sales, Professional Services, Customer Success Managers, Marketing, Product and other key stakeholders to maximise impact across customer engagements
- Comfortable conducting deep technology discovery with executive-level stakeholder groups across multifaceted customer industry landscapes




- Inform Sales account planning with strategic technical insights to influence the overall customer strategy and execution approach
- Map customer challenges and opportunities through value messaging assets to Customer impact and a proposed IAM solution design
- Establish confidence in recommendations via product expertise, custom product demonstrations, technical discussions, whiteboarding, workshops, RFP/RFI responses, product roadmap sessions and business process diagrams
- Articulate recommendations with confidence and influential communicative techniques and tools i.e. messaging frameworks, visually compelling slides, customer stories, storytelling etc
- Deliver trusted, long-term, high ROI solutions
- Partner with sales to deliver on revenue plan and retention goals
- Exhibit proficiency of the core Docusign IAM platform, including all current and future components of the agreement process
- Champion Docusign as the most trusted, secure and effective partner for each customer’s Agreement processes
- Disseminate insights, learnings, resources and assets within the team and across the organisation to drive scale of impact and collaboration
- Travel 20% or more as needed

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitte

📌 Solution Consultant (Sydney)
🏢 Docusign
📍 Sydney