Marketing and Communications Coordinator

Christian Community Services – Norwest NSW

CCS is looking for a creative, organised and values-driven Marketing and Communications Coordinator to help grow our profile, strengthen community engagement and support occupancy across our residential aged care homes and independent retirement living communities. Working across the organisation, you will turn ideas and insights into clear, compassionate and engaging communications that reflect our Christian identity and commitment to older people.

Location: Organisation-wide, with travel to residential aged care homes, retirement villages and corporate locations as required

About the role

Reporting to the General Manager – Residential Aged Care and the Manager – Retirement Living, you will support the delivery of marketing plans, communications projects, campaigns, content and events that strengthen brand awareness, community connection, occupancy, customer engagement and stakeholder relationships.

The role is organisation-wide and will involve travel to residential aged care homes, retirement villages and corporate locations as required.

Coordinate integrated campaigns across digital, print, events, public relations and local community channels.

Write, edit and proofread engaging content for residents, families, employees, referrers, partners, media and the wider community.

Maintain website content, social media, email marketing, digital advertising support and online enquiry pathways.

Develop stories that showcase resident life, care quality, retirement living, employee experiences, community partnerships and services.

Support open days, expos, information sessions, village sales, admissions,



occupancy and local promotional activities.

Manage day-to-day relationships with agencies, designers, printers, photographers, media contacts and suppliers.

Monitor campaign and digital performance and use insights to improve engagement, enquiries and conversion.

Ensure communications are accurate, accessible, respectful and compliant with privacy, consent, regulatory and brand requirements.

CCS is looking for a creative, organised and values-driven Marketing and Communications Coordinator to help grow our profile, strengthen community engagement and support occupancy across our residential aged care homes and independent retirement living communities. Working across the organisation, you will turn ideas and insights into clear, compassionate and engaging communications that reflect our Christian identity and commitment to older people.

Location: Organisation-wide, with travel to residential aged care homes, retirement villages and corporate locations as required

About the role

Reporting to the General Manager – Residential Aged Care and the Manager – Retirement Living, you will support the delivery of marketing plans, communications projects, campaigns, content and events that strengthen brand awareness, community connection, occupancy, customer engagement and stakeholder relationships.





The role is organisation-wide and will involve travel to residential aged care homes, retirement villages and corporate locations as required.

- Coordinate integrated campaigns across digital, print, events, public relations and local community channels.
- Write, edit and proofread engaging content for residents, families, employees, referrers, partners, media and the wider community.
- Maintain website content, social media, email marketing, digital advertising support and online enquiry pathways.
- Develop stories that showcase resident life, care quality, retirement living, employee experiences, community partnerships and services.
- Support open days, expos, information sessions, village sales, admissions, occupancy and local promotional activities.
- Manage day-to-day relationships with agencies, designers, printers, photographers, media contacts and suppliers.
- Monitor campaign and digital performance and use insights to improve engagement, enquiries and conversion.
- Ensure communications are accurate, accessible, respectful and compliant with privacy, consent, regulatory and brand requirements.

About you

- A demonstrable and active Christian faith, with the maturity and sensitivity to communicate the Christian message to diverse stakeholders.
- Experience in marketing, communications, public relations or content, ideally within aged care, retirement living, health, community services, not-for-profit or another service-based environment.
- Solid writing, editing, proofreading and storytelling skills across varied audiences and channels.
- Experience coordinating campaigns, communications projects, events or stakeholder engagement activities.
- Digital capa

📌 Marketing and Communications Coordinator (The Hills Shire)
🏢 CHRISTIAN COMMUNITY SERVICES
📍 The Hills Shire