## Employment TypePermanent## Closing Date23 Oct 2026 11:59pm## Job TitleTelstra Retail: Customer Service & Sales Consultant (Expression of Interest)Job SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.##

Job Description
At Telstra, we're more than just a leading telecommunications company
- we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store
- you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.Opportunities available across these locations:* SHELLHARBOUR
* WARRAWONG
* WOLLONGONG
* DAPTOWhat You'll Be Doing:* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.Collaborate and Contribute:



Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.Salary and

Advantages:
* Plus 12% Superannuation* Plus 10% Variable Remuneration\*\*\*\*If you are eligible to receive Variable Remuneration, the eligibility, calculation and payment will be determined by the Variable Remuneration plan's rules (which we may change from time to time).\*\*the first 2 months guaranteed while you learn on board.
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
* Flexibility:

We offer
flexible

working hours
and a supportive approach to parental leave
- do it your way* Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
* Inclusive Culture:



Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
* Great Communication

Skills:
You're a natural at connecting with people and making their day better.
* Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: You're motivated to achieve (and exceed) sales targets and KPIs.
* Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
* Resilience and Positivity: You have a can-do attitude, even when things get busy.
* Customer-Facing

Experience:
Previous experience is a plus but not required
- bring your enthusiasm and we'll teach you the rest*

How to Apply
**Join Us at Telstra Retail:**When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team*Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.
In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.> Explore our teams

📌 Telstra Retail: Customer Service (City of Wollongong)
🏢 Telstra Corporation
📍 City of Wollongong