Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.

We're looking for a senior, client-facing leader to be the single owner of the strategic relationship across one of our major accounts — the trusted advisor to a client's senior business, technology and digital leaders, and the person accountable for the direction, health and organic growth of the account.

You’ll work alongside a Programme Manager (who owns the delivery plan) and a Programme Architect (who owns technical direction), with your own distinct focus: the client's strategic agenda — why the transformation matters, what it should achieve, and what comes next. It's a role built on relationships, insight and clarity, rather than formal authority over delivery or technical decisions.

What You’ll Own

Strategic Client Leadership

- The senior client relationship across business, technology and digital — trusted advisor and single strategic point of contact at executive level
- The strategic account plan, translating the client's business strategy into a multi-year digital roadmap and shared partnership vision
- The strategic narrative for the transformation, keeping executive stakeholders aligned on outcomes, value and direction
- Relationship-level escalation, and guardianship of client confidence and satisfaction

Account Growth & Commercial Direction

- Organic account growth — identifying,



shaping and originating new opportunities across the account
- Growth of recurring and managed-service revenue alongside project delivery
- Account retention and growth in partnership with the commercial team (you own the strategy and demand; they own closing and booking)
- Broadening the relationship across the client's wider digital agenda, beyond the current programme

Advisory & Domain Expertise

- Senior advisory judgment on the client's biggest questions, drawing in domain specialists where needed
- Translating business problems into shaped engagements the delivery teams can execute
- Business case creation — advantages framing and commercial narrative to help client executives secure funding

Orchestration Across the Account

- Close partnership with the Programme Manager and Programme Architect, aligning strategic agenda with a deliverable plan and coherent architecture — owning the "why and what next," not the "how" or "when"
- Framing and agreeing trade-offs with client executives when strategy, delivery and architecture pull against each other
- Leading the account's governance forums — steering committees, architecture review boards and equivalent — aligned with the Programme Manager and Programme Architect
- Feeding account insight and lessons learned back into the wider business





- Senior client-facing leadership in digital / technology consulting or professional services, owning strategic relationships with enterprise clients at C-level
- A track record of growing a major account — expanding scope and revenue through deep, trusted client relationships
- A strong grasp of digital commerce and customer experience, across both project and recurring / managed-service delivery models
- Experience with enterprise platform ecosystems — Salesforce, Adobe and/or SAP — preferred
- Commercial acumen: account planning, shaping deals and roadmaps, and connecting client strategy to measurable value
- Credibility across business, technology and digital audiences — equally at home in a strategic conversation with a CEO, a CIO/CTO or a CMO / Chief Digital Officer
- Experience working alongside programme delivery and architecture leadership without owning delivery or technical decisions
- A proactive, self-starting style — you create momentum and pursue opportunities without waiting to be directed
- High emotional intelligence, resilience and composure — comfortable being the single strategic owner of a flagship account
- A collaborative approach that works cleanly alongside a Programme Manager and Programme Architect without blurring accountabilities

- Flexible working with hours that support life outside work.
- Hybrid by design: work from home, or from one of our offices when it suits you.
- Learning and development opportunities to help you grow your skills and career.
- Team social events to connect, celebrate wins, and have a bit of fun together.
- Two charity/volunteer days each year to support causes th

📌 Client Principal (Sydney)
🏢 Tryzens
📍 Sydney