Location: Sunshine Coast, QLD
Employment Type: Full-Time
Reports To: Managing Director
Department: Service & Maintenance

BERRY AIR PTY LTD

Service Manager

Location: Sunshine Coast, QLD
Employment Type: Full time
Reports To: Managing Director
Department: Service & Maintenance

About Berry Air

Berry Air is a growing, family-owned Sunshine Coast business specialising in air conditioning, refrigeration, electrical and maintenance services.

Established in 2018, we have continued to grow through strong customer relationships, quality workmanship and a great team culture.

We work across commercial, residential, hospitality, council, aquatic and maintenance environments, with an expanding portfolio of service contracts and projects.

We are looking for an experienced and motivated Service Manager to join our growing team and take ownership of the day-to-day operation and performance of our Service & Maintenance Department.

Everyone Home Safe, Every Day.

About the Role

The Service Manager will be responsible for overseeing Berry Air's service and maintenance operations, supporting our technicians and ensuring customers receive a high level of service.

This is a hands‑on leadership role suited to someone who understands the air conditioning and refrigeration industry and can confidently manage people, customers, jobs and competing priorities.

You will work closely with the Managing Director, Operations and Administration teams to ensure the service department runs efficiently and continues to grow.

The role will involve a combination of team leadership, scheduling, technical support, customer management, job management and business development.

Key Responsibilities

Service Department Management

- Oversee the day-to-day operation of the Service Department.

- Coordinate and support service technicians and apprentices.

- Monitor incoming service requests, breakdowns and maintenance requirements.

- Ensure jobs are appropriately prioritised and scheduled.

- Allocate technicians based on skills, location, urgency and workload.





- Monitor outstanding and open work orders.

- Ensure jobs are completed within agreed timeframes.

- Identify bottlenecks and implement improvements to service delivery.

- Ensure service procedures and company standards are followed.

Technician Leadership

- Provide day-to-day support and direction to technicians.

- Assist technicians with technical issues and complex faults where required.

- Conduct regular toolbox meetings and team discussions.

- Support technician development and training.

- Monitor workmanship and job quality.

- Assist with performance management where required.

- Promote a positive and respectful team culture.

- Lead by example in relation to safety, customer service and workmanship.

Customer Management

- Build and maintain strong relationships with key customers.

- Act as an escalation point for service issues and customer concerns.

- Communicate with clients regarding ongoing faults, repairs and recommendations.

- Attend customer meetings where required.

- Ensure customers receive timely updates.

- Identify opportunities for additional maintenance, repairs and replacement works.

- Maintain professional relationships with facility managers, property managers, builders, councils and commercial clients.

Job & Workflow Management

- Review incoming jobs and determine the appropriate response.

- Monitor job progress and technician workloads.

- Review open and incomplete work orders.

- Follow up jobs awaiting parts, approval or access.

- Ensure technicians have the information and equipment required before attending site.

- Monitor repeat call-outs and recurring faults.

- Identify opportunities to improve first-time fix rates.

- Ensure service reports are completed accurately and professionally.

- Review recommendations for repairs and replacement equipment.

Quoting & Sales

- Review technician recommendations and determine appropriate repair or replacement pathways.

- Assist with preparation and review of service quotes.

- Identify larger repair and replacement opportunities.

- Follow up outstanding quotes where required.

- Work with the Managing Director and ad

📌 HVAC Service Manager (Sunshine Coast Regional)
🏢 Berry Air
📍 Sunshine Coast Regional