Job Description

Job Description
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About the role
/n We are partnering with a leading organisation to find a skilled Application Support Analyst ready to own the reliability of critical business software. You will be the first and second line of defence — fielding complex user issues, digging into root causes, and seeing fixes through to resolution. /n This is a collaborative, high-visibility role where you will work closely with Development, Design, Product, and Account Management teams to deliver outstanding outcomes for end users. /n

Key responsibilities
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- Provide L1 and L2 application support for business software running on Linux — triaging, troubleshooting, and resolving complex user issues end-to-end /n
- Conduct thorough root cause analysis on recurring incidents and implement lasting solutions /n
- Write and execute SQL queries to investigate data issues, validate fixes, and produce management reports /n
- Log, prioritise, and manage incidents and service requests through to resolution within an ITIL-aligned service desk framework /n
- Collaborate actively with Development, Design, Product Owner, and Account Management teams to coordinate fixes, releases, and user communications /n
- Deliver transparent, customer-focused communication at every stage — keeping users informed and confident throughout an incident /n
- Maintain accurate documentation including runbooks, known errors, and knowledge base articles /n




- Monitor application health and proactively identify trends before they become incidents /n /n What we’re looking for: /n Essential requirements /n /n
- Australian citizenship — required for security clearance eligibility /n
- Demonstrated L1 and L2 application support experience with business software, including troubleshooting complex user issues, root cause analysis, and implementing solutions. /n
- Good knowledge of Linux /n
- Solid SQL skills — writing queries, joins, and data investigation to support troubleshooting and reporting /n
- Excellent verbal and written communication skills with a genuine customer-service mindset /n
- Service desk experience working within an IT Service Desk or Service Management framework (ITIL fundamentals preferred) — including logging, prioritising, and managing incidents and service requests through to resolution /n
- Proven ability to collaborate across teams — Development, Design, Product Owner, Account Management, and other stakeholders /n /n Highly regarded /n /n
- ITIL Foundation certification or equivalent service management qualification /n
- Experience reading and interpreting application logs and error traces /n
- Scripting ability — PowerShell, Python, or Bash /n
- Exposure to cloud platforms such as Azure or AWS/ /n
- Familiarity with ticketing tools such as ServiceNow or Jira /n /n Apply Today /n To be considered for this role please submit your CV today by clicking the 'Apply' button or send your CV directly to [email protected] /n

📌 Applications Support Analyst (Perth)
🏢 Professional Search Group
📍 Perth