Job Description
/n 11th September, 2026/n Forget everything you’ve learnt about traditional retail. /n If you’re looking for another Store Manager role, this probably isn’t for you. /n If you’re looking for a business that will challenge you, develop you, and open doors to Melbourne, New York and beyond
- keep reading. The Opportunity /n We’re partnering with one of Australia’s most successful privately owned luxury businesses, a brand with a cult following, international growth, and serious commercial momentum. /n This is not a traditional boutique. /n It is an appointment-only, architecturally designed experience space in Paddington where luxury, operations, client experience and commercial performance collide. /n Think art gallery meets high-performance business. But here’s what makes it different: /n /n
- You’re not running one business. /n
- You’re effectively running three: experience, operations and commercial performance, all within one studio. /n
- Client journeys can span up to 12 months from first appointment to final delivery. /n
- Every detail matters. Every interaction counts. /n
- This is retail reimagined. /n What You’ll Be Doing/n /n You’ll own the end-to-end performance of the studio: people, experience, operations and commercial outcomes./n /n /n
- Lead, coach and develop a high-performing team /n
- Build a culture where people perform, grow and stay accountable /n
- Own rostering, resources and studio performance /n
- Drive KPIs, conversion,



budgets and commercial results /n
- Forecast demand and identify growth opportunities /n
- Manage a long-cycle, appointment-led client journey /n
- Oversee operational execution and day-to-day excellence /n
- Use data to continuously improve performance /n
- Lead the studio experience from both a people and commercial perspective /n About You/n /n Forget titles. We care about capability./n /n We’re looking for a commercially strong, people-first leader who thrives in complexity, delivers under pressure, and is energised by doing things differently./n /n You may come from retail, luxury, galleries, hospitality, jewellery or any environment where experience, relationships and operations intersect at scale./n /n You’ll bring:/n /n /n
- 6+ years’ experience in retail or service-led environments /n
- 3+ years in a leadership role /n
- Robust commercial and operational capability /n
- Exceptional communication skills /n
- A track record of leading teams in fast-paced, high-expectation environments /n What You’ll Receive/n /n
- Above-market salary package /n
- A genuinely unique business in Australian retail /n
- Clear pathways beyond the boutique floor /n
- Exposure to international growth, including New York /n
- Mentorship from a highly experienced leadership team /n
- A role designed for progression, not maintenance /n Some roles maintain careers./n This one is designed to accelerate them./n /n /n

📌 Retail Business Manager | Luxury Experience (Sydney)
🏢 Talent Solution Partners Pty
📍 Sydney