Job Description
/n Description/n /n As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, robust communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment./n /n Responsibilities/n /n /n
- Provide first-line support for trading platforms, managing incidents within SLAs. /n
- Drive investigations from triage to resolution, ensuring timely issue resolution. /n
- Monitor alerts and respond proactively to real-time issues. /n
- Troubleshoot FIX connectivity, order routing, and market data challenges. /n
- Analyze FIX logs and investigate order/trade activities for accurate resolution. /n
- Perform operational tasks like order lookups, cancellations, and trade exports. /n
- Effectively communicate during incidents and manage stakeholder expectations. /n
- Build and maintain strong relationships with clients and internal teams. /n
- Stay updated with end-to-end trading workflows for efficient support.



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- Support the global shift model with clear and effective handovers. /n /n /n Qualifications/n /n /n
- 2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing. /n
- Experience with FX, Rates, or Credit products is essential. /n
- Proven FIX API troubleshooting skills are a must. /n
- Understanding of trading workflows and the trade lifecycle is crucial. /n
- Exposure to deployment or networking is an advantage. /n
- A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals. /n
- Strong problem-solving and analytical abilities are key. /n
- Excellent multitasking and prioritization skills, especially in time-sensitive environments. /n
- Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable. /n
- Awareness of AI tools for workflow efficiency is a plus. /n /n /n /n

📌 Customer Support eServices (Sydney)
🏢 Cantor Fitzgerald
📍 Sydney