Job Description
/n Customer Success Manager | Sydney | EROAD

ABOUT THE COMPANY
/n EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

WHAT YOU'LL DO
/n This is a customer-facing role where you'll be the trusted advisor behind every account's success. /n
- Own a portfolio of customer accounts and build relationships that last /n
- Drive retention and growth across your portfolio /n
- Act as the go-to subject matter expert on our products for your customers /n
- Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities /n




- Report to the Customer Success Team Lead as part of a wider customer success function WHAT YOU NEED /n Here's what will set you up to succeed in this role. /n
- Around 3 years in a customer success, customer service or customer-facing account management role /n
- A background in the technology or SaaS industry /n
- Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology /n
- Familiarity with CRM tools WHY JOIN /n Here's what you can expect as part of the EROAD team. /n
- Be part of a high-growth, cutting-edge technology company making a genuine difference for customers /n
- Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling /n
- Work alongside a talented and collaborative team /n
- Competitive benefits package /n

📌 Customer Success Manager (Sydney)
🏢 Eroad
📍 Sydney