Job Description
/n Dispatch & Customer Service Coordinator /n Melbourne, VIC /n Full-Time | Day Shift /n FMI Building Innovation – Glass Division /n /n Keep things moving. Deliver great service. Be part of a growing, values-led business. /n /n

About Us
/n FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand. /n Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team. /n If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we’d love to hear from you. /n /n

About the Role
/n As our Dispatch & Customer Service Coordinator, you’ll play an key role in the smooth and efficient running of our day-to-day operations. /n You’ll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time. /n This is a varied role combining customer service, administration and dispatch coordination. The role requires strong attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy. /n Your duties will include: /n
· Managing site bookings and scheduling /n
· Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries /n
· Coordinating customer deliveries and pickups /n
· Providing customer service support via email and telephone /n
· Cross-checking invoices for accuracy /n
· Providing backup support for the Dispatch Planner /n
· Identifying and flagging orders that are not ready for dispatch /n
· Assisting customers with pickups /n




· Scanning orders into the SPIL system /n
· Assisting with walk-in sales and customer enquiries /n
· Supporting the wider team with general dispatch and administrative duties as required /n /n What You’ll Need /n ✅ Strong attention to detail and organisational skills /n ✅ Excellent communication and customer service skills /n ✅ Ability to manage multiple tasks and prioritise in a busy environment /n ✅ Good computer skills and confidence learning new systems /n ✅ A proactive approach to identifying and resolving issues /n ✅ Reliable, punctual and well organised /n ✅ Ability to work effectively as part of a team /n ✅ A positive, can-do attitude /n Nice to have (but not essential): /n
· Previous experience in dispatch, logistics, warehousing and customer service experience /n
· Experience working in a manufacturing environment /n
· Experience with dispatch, order management or inventory systems /n
· Experience coordinating deliveries, pickups or bookings /n /n

What We Offer
/n ü Full-time position with a well-established, trans-Tasman business /n ü A varied role where no two days are the same /n ü Down-to-earth, supportive and team-focused environment /n ü Opportunity to develop your skills across customer service, dispatch and operations /n ü Be part of a growing business supplying premium glass and building solutions /n /n /n If you’re looking for a wide-ranging, fast-paced role where you can use your organisational and customer service skills while being part of a supportive team — we’d love to hear from you. /n Apply today and take the next step in your career with FMI Building Innovation. /n You must be based in Melbourne and have full Australian work rights to apply for this role. /n No agency referrals, please. /n

📌 Dispatch & Customer Service Coordinator (Melbourne)
🏢 FMI Building Innovation
📍 Melbourne