Job Description

About Us
/n Vodafone Kippa Ring is part of Mo’s Mobiles, one of Australia’s largest independent Vodafone franchise networks, with around 35 stores nationally. We are guided by one principle: Customer First, People Always. Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency. We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.

About the role
/n As a Sales Assistant you are the first person our customers meet and the face of our store. You are not there to push products — you are there to be a Trusted Advisor who understands what each customer needs and matches them to the right solution. We will train you in CARE, our four-step approach to every customer conversation. /n In this role you will: /n /n
- CONNECT — welcome every customer within 30 seconds and make them feel genuinely valued /n
- ASSESS — ask great questions to understand the customer’s device, plan, household and how they really use their service /n
- RECOMMEND — confidently recommend the right plan, handset, accessories and protection, and be upfront about price and term /n
- ENGAGE — complete the sale properly so the customer walks out working, with accurate notes and paperwork every time /n
- Sell mobile phone services, handsets, accessories, protection and prepaid recharge /n
- Explain product features, plans, pricing and contract terms clearly and honestly /n




- Complete point-of-sale transactions and the associated administration accurately /n
- Record accurate activity notes for every customer interaction /n
- Follow all Mo’s Mobiles, TPG/Vodafone and industry compliance requirements, including identity verification and the Telecommunications Consumer Protections (TCP) Code /n
- Keep the store presentation-ready, replenish stock and support stocktake /n
- Open and close the store, secure cash and reconcile EFT /n
- Work safely and follow WH&S; procedures at all times /n About you/n We hire for attitude and train for skill. You will be a excellent fit if you have: /n /n
- A genuine interest in people — you would rather solve a problem than close a deal /n
- Curiosity about technology and telecommunications /n
- Confidence using computers and point-of-sale systems /n
- Availability across a retail roster, including evenings, weekends and public holidays /n
- Previous retail or customer service experience (highly desirable, not essential) /n

What we offer
/n /n
- Hourly rate of $28.89 – $36.81 depending on employment type and experience /n
- Penalty rates for evenings after 6pm, weekends and public holidays /n
- Sales incentives on top of your base rate /n
- Full CARE sales training, product training and ongoing in-store coaching /n
- Recognition through our WOW Factor program, which rewards customer experience — not just volume /n
- A clear career pathway: Sales Consultant → Sales Guru → Store Leader → Manager /n
- Hands-on access to the latest devices and technology /n /n

📌 Sales Assistant (Brisbane)
🏢 Mo's Retail
📍 Brisbane