Job Description
/n Provide office and administrative support to Markel Australia./n /n /n Duties and accountabilities /n Reception /n /n
- Meet and great all visitors to the local office to ensure their arrival and departure experience is genuine, friendly and effective /n
- Direct all incoming telephone calls and taking and conveying messages /n
- Book meetings and set up rooms for conferences /n
- Provide refreshments or arranging catering for visitors and meeting attendees /n
- Provide first line contact with third party suppliers, building management, maintenance and cleaning providers: logging faults with Lloyds and following up through to complete resolution /n
- Maintain office stationary to appropriate level, replenishing stock as and when required /n /n /n Assistance to MD and senior colleagues /n /n
- Assist with expenses recording and submission /n
- Manage diary and appointments /n /n /n Administration /n /n
- Assist with travel bookings, as required /n
- Book couriers and taxis, as required /n
- Maintain and update records of company assets (including branded merchandise items) /n
- Maintain office equipment and escalate issues with the relevant department /n
- Manage archiving for local office (including destruction of old hardcopy documents) /n
- Ensure pantry supplies are sufficient /n
- Ensure cleanliness and tidiness of local office /n
- Assist with new joiner onboarding as directed by hiring manager and Asia Pacific HR Advisor /n
- Assist with Company events as directed and adhere to budget provided. /n
- Manage office move and/or refurbishment /n /n /n Finance /n /n
- Assist on analysis, budgeting and forecasting of expenses as and when needed, including marketing,



travel and entertainment. /n
- Ensure new suppliers are onboarded in accordance with internally agreed process. /n
- Maintain and forward on paper documents to other Asia Pacific colleagues for their further action (tax invoices/ closings from brokers/ cheque images) /n
- Chase brokers for outstanding closings or credit notes as required. /n
- Assist underwriters and finance with premium debt chasing as required. /n
- Liaise with local external service provider as and when directed by Asia Pacific Finance Team for tax filing matters. /n /n /n Building Management /n /n
- Liaise with building management team/ co-working office team and building reception to ensure all visitors to the local office are provided with building access cards /n
- Escalate any facilities or office management issues to London Facilities team, as appropriate /n
- Assume the “Health and Safety Officer” role /n /n /n Business Continuity Plan (BCP) /n /n
- Oversee BCP for Australia including understanding the requirements, checking the resilence, ensuring accurate maintenance of call cascade and testing remote access /n
- Manage the BCP , providing updates to the fellow colleague in Asia Pacific and London, as required /n
- Liaise with building management team, building reception and London Facilities team,



as required /n /n /n /n /n Skills, knowledge and experience /n The successful candidate will: /n /n
- Have experience of working within a corporate environment /n
- Be computer literate, they should have the ability to develop a full understanding and capability of in-house and MS systems /n
- Demonstrate due care and attention in following documented processes aligned to their role /n
- Demonstrate flexibility and a high degree of accuracy /n
- Demonstrate a ‘can do’ attitude that is professional and efficient /n /n /n Markel competencies /n Pursuit of excellence /n /n
- Consistently provides quality work products /n
- Adapts behaviour to reflect the style of others to foster effective working relationships /n
- Finds the most efficient and practical means of overcoming challenges /n /n Customer focus /n /n
- Actively looks for solutions to customer problems /n
- Seeks to further knowledge of customer needs /n
- Builds relationships with customers and responds to needs by demonstrating tact, empathy and professionalism /n /n Business results /n /n
- Seeks the best and most direct option to accomplish tasks /n
- Demonstrates effective organisation skills /n
- Applies logic and draws accurate conclusions from information /n /n Collaboration /n /n
- Helps others succeed /n
- Approaches change in a positive manner /n
- Listens for and acts on key information /n /n Strong foundations /n /n
- Holds self and others accountable to ethical standards /n
- Takes ownership and accountability for own development /n
- Shows accountability and resilience in achieving goals /n /n /n /n /n

📌 Office Manager (Melbourne)
🏢 Markel
📍 Melbourne