Job Description
/n Description/n /n Responsible for ensuring that customer orders are processed accurately and efficiently, container /n loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work /n collaboratively with other teams and stakeholders, including external vendors, to meet customer /n expectations and ensure compliance with regulatory requirements and company policies. /n /n Responsibilities/n /n 1) Operational /n
- Process and manage customer orders efficiently and accurately in accordance with established /n procedures and protocols; and timeliness with high accuracy to meet customer expectations and /n cost-effectiveness. /n
- Maintain accurate and up-to-date records of customer orders and communicate any changes /n or issues to relevant stakeholders. /n
- Proactively address service issues with the respective stakeholders; escalate more complex /n cases to more senior colleagues and Supervisor/Manager. /n
- Escalate non-conformance issues for interventions and corrections. /n
- Respond to queries from various stakeholders. /n
- Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking /n issues to ensure timely delivery of orders. /n
- Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' /n updates. /n
- Any other responsivities as assigned by Supervisors/Managers. /n 2) Stakeholders Management /n
- Provide excellent customer service at all times and address any customer concerns or issues in a /n timely and professional manner. /n
- Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction /n and their expectations are met. /n Continuously identify service gaps,



give recommendations and implement solutions to enhance /n greater customers’ satisfaction. /n Develop and maintain strong relationships with customers to promote repeating business and /n customer loyalty. /n
- Work collaboratively with cross-functional teams to achieve common goals and /n objectives. /n
- Communicate effectively with internal and external stakeholders to ensure that customer orders are /n fulfilled efficiently and accurately. /n
- Maintain and build strong relationships with vendors and suppliers. /n 3) Insights and Reporting /n
- Generate and analyze reports to identify trends and improvement opportunities, and recommend /n process enhancements to improve efficiency and effectiveness. /n
- Work with Supervisor/Manager to execute initiatives to improve processes and increase efficiency. /n
- Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key /n stakeholders; ensure periodic variances are explained and accounted for timely and accurately. /n /n /n Qualifications/n /n Experience /n
- Good command of English Language. /n
- Familiar with PC applications and MS Office tools. /n
- Strong analytical and data management skills. /n
- Advanced Microsoft Excel skills, including Pivot Tables, Power Query, XLOOKUP, and data /n analysis functions. /n
- Knowledge of Power BI and/or Tableau for dashboard development and reporting. /n
- Working knowledge of SQL for data extraction, validation, and analysis. /n
- Solid Microsoft PowerPoint skills for developing business presentations and reporting materials. /n
- Experience in reporting, data visualization, and performance analytics will be an advantage /n
- Hands-on experience using CargoWise for logistics, freight forwarding or supply chain operations is highly preferred. /n /n /n /n

📌 Associate Representative, Customer Service and Support (Sydney)
🏢 APL Logistics
📍 Sydney