Job Description
/n STORE MANAGER /n FALL POP-UP | LUXURY WOMEN'S BRAND /n Join a London-based designer fashion house built on the belief that fashion should sell a feeling: happiness. This brand creates joyful experiences that make people smile, and we're looking for a Store Manager who naturally embodies that same spirit and can lead a team to bring it to life every day. /n This isn't a traditional luxury retail leadership role. It's an opportunity to set the tone for warmth, positivity, and genuine personality across an entire store — building a team that helps every customer leave happier than when they arrived. /n The Role /n As Store Manager, you'll be the face of leadership for the pop-up — responsible for building, coaching, and inspiring a team that brings the brand's joyful spirit to life, while owning the store's overall performance, operations, and presentation. You set the standard the rest of the team follows. /n This role is ideal for someone who leads with warmth and energy rather than pressure — a natural people-leader who is equally comfortable coaching a team, reading the sales floor, and stepping in personally with a client when it matters. /n Profile of the Ideal Candidate /n /n
- /n A natural leader who brings warmth, positivity, and steady energy to a team, even during a busy trading day /n
- /n Genuinely embodies the brand ethos — joyful, curious, generous, and authentically stylish — and can instill that same spirit in others /n
- /n Confident, decisive, and calm under pressure, with excellent communication skills /n
- /n Highly organized, with the ability to manage multiple priorities across people, product, and operations at once /n
- /n Comfortable holding a team accountable while still leading with warmth, not authority for its own sake /n




- /n Detail-oriented, with a strong sense of pride and ownership over how a space looks, feels, and performs /n /n Key Requirements /n /n
- /n Prior experience in a retail leadership or supervisory role (Store Manager, Assistant Manager, or Keyholder) is required /n
- /n Luxury or premium fashion background is a plus, but the right leadership instincts and personality matter more than a resume line /n
- /n Understands that selling is about creating trust, helping clients style themselves, and making people feel good — and can coach a team to sell the same way, never through pressure /n
- /n Comfortable owning scheduling, inventory systems, and day-to-day store operations (POS, stockroom, reporting) /n
- /n Flexibility to work weekends, evenings, and key trading periods, including opening and closing shifts /n /n What You'll Own /n Team Leadership & Development /n /n
- /n Recruit input, onboard, and train new team members so they can authentically represent the brand from day one /n
- /n Coach the team on clienteling, styling, and service standards through real-time, on-floor feedback /n
- /n Build and manage the staff schedule to ensure consistent coverage and energy on the floor at all times /n
- /n Motivate and support the team day-to-day, creating a positive, close-knit working environment /n /n Customer Experience /n /n




- /n Set the standard for how every customer is welcomed and made to feel at home from the moment they walk through the door /n
- /n Personally step in on key client relationships and escalations, modeling the brand's high-touch service style /n
- /n Ensure the team consistently delivers thoughtful after-sales care, including personalized thank-you messages /n /n Sales Performance /n /n
- /n Own overall store sales performance, tracking daily, weekly, and monthly targets and adjusting team focus accordingly /n
- /n Identify trends on the floor and coach the team on selling techniques to meet them, always customer-experience-first /n
- /n Report store performance and client insights back to the brand/RFTP point of contact /n /n Visual Merchandising & Brand Presentation /n /n
- /n Maintain impeccable visual merchandising and store presentation, holding the team accountable to the same standard /n
- /n Ensure the space reflects the brand's joyful, stylish spirit at all times, adjusting as needed throughout the day /n /n Operations & Store Management /n /n
- /n Own store operations end-to-end: opening and closing procedures, inventory management, stock deliveries, and back-of-house organization /n
- /n Process sales, exchanges, and daily store operations accurately, and ensure the team does the same /n
- /n Monitor, prepare, and fulfill e-commerce orders promptly /n
- /n Lead and coordinate store events, activations, and special projects /n
- /n Serve as the primary point of contact for day-to-day operational issues, escalating to the brand/RFTP as needed /n /n Success Metrics /n /n
- /n Achievement of overall store sales goals /n
- /n Customers consistently leaving happier than when they arrived, store-wide /n
- /n A st

📌 Store Manager (Sydney)
🏢 Retail For The People
📍 Sydney