Job Description
Advisor Engagement
- Ongoing, full time (35 hrs/week)
- Clerk Grade 7/8
- $116,981 to $129,492 plus superannuation + annual leave loading
- Office location is flexible across Revenue NSW offices in Parramatta, Gosford, Maitland, Lithgow, or Wollongong
- Hybrid and Flexible working arrangements available Applications close: Thursday 22 October @ 11:59PM

About Us
The Advisor Engagement role sits within Revenue NSW. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW. This is a unique opportunity to join our Land Tax Stakeholder Management and Engagement team. Our team has a high public profile, which delivers information, education, and support to a broad range of stakeholders, industries, and communities.

About the role
As an Advisor Engagement you will:
- Support education events and forums by assisting with content design, logistics, preparation, and delivery.
- Collaborate with subject matter experts to develop content and deliver effective engagement materials across a range of channels and technologies to support organisational objectives.
- Develop and implement engagement approaches to inform and engage stakeholders on relevant issue through timely and effective communications.
- Liaise with a range of stakeholders to identify opportunities to build public trust and inform engagement and communication strategies.
- Stay abreast of current issues and trends impacting relevant stakeholders, industries, communities, and organisational delivery.




- Apply insights from engagement activities to respond to emerging stakeholder issues and interests.
- Assist in resolving escalations and enquiries from both external and internal stakeholders. Important: This role involves occasional travel, including regional travel that may require extended periods away from home over consecutive days. Applicants must hold a current Class C driver’s licence and be prepared to undertake long-distance travel as required. The position may also require work outside of standard business hours, including evenings and weekends, to meet operational needs. In addition, the role involves a moderate level of physical activity and manual handling. This includes lifting and carrying equipment, operating a manual trolley, and loading and unloading vehicles. About You To be successful in this position you will:
- Be confident in presenting and speaking in front of large audiences, including high profile professionals and executives.
- Have a adaptable approach to work, the ability to collaborate effectively and work autonomously, and have a genuine willingness to learn and adapt.
- Possess excellent written and verbal communication skills, with attention to detail.
- Have a customer focused mindset and strive to put the customer at the forefront of everything you do.
- Be approachable and personable, have excellent relationship management skills, and be confident in building and maintaining professional networks.




- Adept knowledge and experience with the administration of NSW Government taxes and grants is desirable.
- Knowledge of the property industry or government processes is an advantage but not essential. Essential requirements
- Tertiary qualifications in an appropriate discipline; or equivalent relevant industry experience. Working at DCS
- 35-hour working week, with opportunities for flex leave where additional hours are worked
- Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
- Learning tools are available for ongoing professional development
- Health and wellbeing programs

How to apply
To apply for this role, please submit your resume by clicking the apply now button, along with a brief cover letter outlining your skills, capability, and experience relevant to the requirements of the role (maximum 2 pages). For enquiries regarding this position, please contact Vishal Sharma, Senior Advisor on 02 9289 1510 or Vishal. [email protected]. Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. T

📌 Advisor Engagement (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta