About us
/n /n /n Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter. /n At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals. /n /n /n /n /n
About the role
/n /n /n As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication. /n /n /n /n /n About you/n /n /n We’re looking for individuals with: /n /n
- Customer service experience (highly desirable) /n
- A genuine interest in banking or financial services /n
- Strong computer skills and the ability to navigate multiple systems /n
- Resilience and professionalism in a fast-paced environment /n
- A Grade 12 qualification (or equivalent) /n
- Student visa holders are welcome /n /n /n /n /n /n What you will do/n /n /n /n
- Handle inbound calls and assist with a variety of general banking inquiries, including: /n /n
- Providing account balances /n
- Replacing debit and credit cards /n
- Updating personal information /n
- Resolving issues with online banking /n
- Investigating transactions and disputes /n
- Managing fraud inquiries /n
- Logging complaints and capturing feedback /n /n
- Provide accurate information and follow strict identification protocols /n /n Note: This role does not involve sales or upselling. /n /n /n /n /n Training period (in office)/n /n /n /n
- Weeks 1–3: Classroom training, Monday–Friday, 9:00 am–5:30 pm /n
- Weeks 4–7: On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm required /n /n /n /n /n /n Flexible rosters/n /n /n
We offer
different roster options to suit your lifestyle: /n /n
- Part-time and Full-time roesters available /n
- Work-from-home opportunities available (conditions apply)
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What we offer
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- Full-time comprehensive training /n
- Private healthcare policy discounts /n
- Staff perks – access to platform with discounted products and services /n
- Performance based incentives
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- Monthly social engagement activities /n /n /n /n /n /n Important Information/n /n /n /n
- During training, you must meet all job scorecard requirements, including attendance, assessments, and performance evaluations. 100% attendance is required during training. /n
- If work-from-home is offered, you’ll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service. /n
- Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory). /n /n Start your journey with Foundever today Speak to our recruitment team to learn more. /n *Terms and conditions apply. /n /n /n /n