Job Description
/n Position Overview: /n /n As a Customer Engineer, you will interface directly with customers to support the introduction and deployment of our devices and software within their networks. Inseego provides a range of Fixed Wireless, MiFi, and WiFi devices to Network Operators and Enterprises across Oceania, including Australia, New Zealand and Pacific Islands. You will work closely with the Inseego R&D; team as required to provide technical support, troubleshoot customer issues, and ensure timely resolution of customer issues. /n /n You will play a pivotal role in ensuring customer satisfaction by supporting the successful introduction and deployment of Inseego hardware and software in the field. As a key representative of Inseego, you will work closely with customers while supporting the Sales and Solutions teams in preparing RFP response and quotations. /n /n You will also be responsible for providing product training and developing support documentation to help customers effectively deploy and use our solutions. These activities may occasionally be delivered remotely; however, on-site support will be required, primarily in Melbourne and at other customer locations across Oceania, as required by the business. /n /n Customer Engineering requires a strong technical background in Fixed Wireless Access, mobile devices, and related technologies, combined with excellent communication, troubleshooting and problem-solving skills. /n /n Our work workplace fosters teamwork and creativity, encouraging you to leverage your expertise to solve complex technical challenges and deliver exceptional value to our customers. /n /n

Responsibilities:
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- Develop comprehensive Fixed Wireless Access and device test plans. /n
- Conduct mobile device/network performance and interoperability testing. /n




- Develop and maintain automated test scripts. /n
- Identify, troubleshoot and resolve hardware and software issues. /n
- Conduct regression testing and maintain test beds. /n
- Create clear test documentation and reports. /n
- Collaborate closely with development, engineering and network teams. /n
- Stay informed with FWA, WiFi standards and technologies. /n
- Deliver product and technical training courses. /n
- Work closely with all stakeholders to manage the overall technical relationship with customers and internal teams. /n /n /n Required

Qualifications:
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- Bachelor’s degree in Engineering, with 8+ years of relevant skilled experience. /n
- Hands-on experience with RF and radio communications technologies, particularly as applied to 4G and 5G cellular networks. /n
- Strong knowledge of 5G Standalone (SA) and Non-Standalone (NSA) architectures, including end-to-end network architecture. /n
- Thorough understanding of 3GPP radio standards and specifications. /n
- Proven experience troubleshooting RF network issues encountered by cellular service providers across 4G/5G RAN, with a strong understanding of key RF parameters. /n
- Hands-on experience using QXDM for log analysis, as well as proficiency with Wi-Fi testing tools and equipment. /n
- Familiarity with Wi-Fi standards and protocols, including IEEE 802.11. /n
- Strong understanding of networking concepts, protocols, and architectures. /n
- Hands-on experience testing mobility devices, including 5G FWA devices, MiFi devices, and handsets. /n
- Proven knowledge of FWA, Wi-Fi 6/7 gateways, CPE, and routing gateway functionalities. /n /n /n

Location:
Remote, Melbourne, Australia /n Please note, the successful candidate must be based in Melbourne, Australia, with the ability to provide on-site support at customer locations across Oceania as required. /n

📌 Customer Engineer (Melbourne)
🏢 Inseego
📍 Melbourne