Job Description
/n Joining our Technical Support team /n /n We are looking for people who have a passion for I.
T. and are looking for a stepping stone to kick start their I.
T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers. /n The position /n /n
- Monitor and respond to service alerts /n
- Diagnose issues with domain names /n
- Performing Linux and cPanel server administration and troubleshooting /n
- Assist customers with technical support enquiries, via phone, live chats, and/or emails /n /n Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster. /n /n The right person (is it you?) /n /n As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far. /n /n To be the best in this role, we are looking for people with the following attributes: /n /n
- A passion for technology (cyber security, gaming, PC building, etc.) /n
- The ability to absorb information and learn quickly /n
- Efficient problem-solving skills /n
- A positive attitude towards our customers and service delivery /n
- Attention to detail /n /n /n Any previous experience in the following areas would be highly regarded: /n /n
- cPanel (WHM) control panel /n
- Domain names /n
- DNS /n
- FTP,



SSH and email protocols such as POP3, IMAP and SMTP /n
- Linux (CentOS) and VMware /n /n The Perks of Working With the Nexigen Digital Team /n /n Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. /n Some of the complimentary perks include: /n /n
- A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch /n
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit /n
- A drink fridge loaded with an assortment of soft drinks, juices and water /n
- A fully equipped private gym with access to our personal trainer /n
- A team wellness centre featuring an 85” 4K TV, with loads of streaming services /n
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis /n
- Regular social events with your team and the whole company /n
- And the best end-of-year celebrations of any company in our industry /n /n We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business. /n /n Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment. /n If this sounds like you, submit your application today, and we look forward to speaking with you soon. /n /n

📌 Technical Support Analyst (Melbourne)
🏢 Nexigendigital
📍 Melbourne