Job Description
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About the role
/n The Customer Success Representative is responsible for ensuring our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solutions-focused approach to addressing customer needs and challenges, and involves regular communication, troubleshooting, and collaboration with both internal teams and customers. /n /n You will be a trusted adviser and advocate for our customers, working closely with them to understand their business goals and align our solutions to drive their success. /n /n Please note: The scheduled shift for this position could be 9:00 a.m. to 5:00 p.m. or 11:00 a.m. to 7:00 p.m., based on business and coverage needs. /n /n

What you'll do
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- Support the customer onboarding process, ensuring a smooth transition from sales to implementation. /n
- Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively. /n
- Proactively monitor customer health and satisfaction through regular check-ins. /n
- Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement. /n
- Guide customers in adopting new features and capabilities of our product. /n
- Provide recommendations to optimise usage, improve processes, and achieve better outcomes. /n
- Work closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback. /n
- Identify opportunities to expand the scope of customer engagements, including cross-sell and upsell opportunities. /n




- Ensure customers are aware of additional features or services that may benefit their business. /n
- Act as the voice of the customer within the organisation, ensuring their needs and concerns are heard and addressed. /n
- Develop customer case studies, testimonials, and references to showcase the success of our solutions. /n /n Qualifications /n /n
- 3+ years’ experience in Customer Success, Account Management, or a similar client-facing role. /n
- Experience working in the veterinary or pet industry is preferred. /n
- Excellent communication and interpersonal skills, with the ability to build solid, lasting customer relationships. /n
- Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues. /n
- Experience with CRM software (e.g. Salesforce, HubSpot) and customer success tools. /n
- Ability to manage multiple customers and projects simultaneously while maintaining attention to detail. /n
- Strong presentation and training skills. /n
- Proactive and self-motivated, with a customer-first mindset. /n
- Strong organisational and time-management skills. /n
- Adaptable and comfortable working in a fast-paced, dynamic environment. /n
- Empathetic, with a genuine interest in helping customers succeed. /n /n Why Join Us? /n /n
- Competitive salary and health benefits. /n
- Remote-first culture with flexible working arrangements. /n
- Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry. /n /n CoVet is an equal opportunity employer and is committed to building a diverse and inclusive team. Accommodations are available for candidates participating in all aspects of the selection process. /n

📌 Customer Success Representative (Brisbane)
🏢 Covet
📍 Brisbane