Job Description
/n /n IT Support Specialist /n

Location:
Brisbane or Gold Coast, Australia /n About the Client: /n Zylo has partnered with a leading law firm with office locations in Brisbane, Sydney, Melbourne and the Gold Coast. This law firm with a strong reputation for providing exceptional legal services and are committed to fostering a collaborative and creative work environment where their employees can thrive. /n Position Summary: /n As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of their IT systems and networks. You will provide technical support to their staff, and clients, troubleshooting issues and resolving problems efficiently. /n

Key Responsibilities
/n Technical Support: /n /n /n
- Provide first-line technical support for hardware, software, and network issues. /n
- Troubleshoot and resolve computer problems, including software installations, network connectivity, and hardware failures. /n
- Assist users with the configuration and use of office applications, legal software, and other systems. /n /n /n System Administration: /n /n /n
- Manage and maintain their IT infrastructure, including servers, workstations, and network devices. /n
- Perform routine system maintenance, updates, and backups. /n
- Monitor system performance and identify potential issues. /n /n /n Legal Software Support: /n /n /n
- Provide specialised support for legal software applications, such as case management systems, document management systems, and e-discovery tools. /n




- Assist users in understanding and utilizing legal software features effectively. /n /n /n Project Coordination: /n /n /n
- Participate in IT projects, assisting with planning, implementation, and testing. /n
- Provide technical expertise and support for IT initiatives. /n /n /n Security: /n /n /n
- Help maintain the security of our IT systems by implementing and enforcing security policies and procedures. /n
- Identify and address security vulnerabilities. /n /n /n

Qualifications:
/n /n
- Bachelor's degree in Computer Science, Information Technology, or a related field. /n
- Have a keen interest in AI technologies. /n
- Experience in IT support, preferably in a law firm. /n
- Strong knowledge of legal software applications and systems. /n
- Familiarity with hardware, software, and networking concepts. /n
- Basic coding skills. /n
- Excellent problem-solving and troubleshooting skills. /n
- Strong interpersonal and communication skills. /n
- Ability to work independently and as part of a team. /n /n

Benefits:
/n /n
- Competitive salary and benefits package. /n
- Opportunities for professional development and growth. /n
- Collaborative and supportive work environment. /n /n If you are a passionate and dedicated IT professional looking to join a agile law firm, we encourage you to apply. /n To Apply: /n Please submit your resume and cover letter to [email protected] or 0408 513 243 for a confidential discussion. /n /n

📌 IT Support Specialist (Brisbane)
🏢 Zylo Recruitment Services
📍 Brisbane