Job Description
/n 15th September, 2026/n We are currently recruiting for an experienced Customer Experience Coordinator to join a well-established residential building business within the Knockdown Rebuild (KDR) space.
About the role
/n You will act as a key point of contact for customers throughout their build journey, ensuring they feel informed, supported and confident at every stage. Your responsibilities will include: /n /n
- Building strong and trusted relationships with KDR customers /n
- Providing regular and clear updates throughout the building journey /n
- Responding to customer enquiries in a timely and professional manner /n
- Managing customer concerns with empathy, confidence and professionalism /n
- Liaising with internal teams to obtain accurate updates for clients /n
- Setting clear expectations and keeping customers informed throughout the process /n
- Delivering a consistently high level of customer service from start to finish /n About you /n To be successful in this role, you will ideally have:/n /n /n
- Previous customer experience within the Knockdown Rebuild space /n
- Strong knowledge of the residential building customer journey /n
- Excellent verbal and written communication skills /n
- Strong relationship-building and interpersonal skills /n
- Confidence managing customer expectations and difficult conversations /n
- A proactive and solutions-focused approach /n
- Genuine passion for delivering an exceptional customer experience /n What’s on offer/n /n
- Chance to join an established residential building business /n
- Work within a dedicated KDR environment /n
- Supportive and collaborative team /n
- Melbourne-based position /n
- Strong opportunity for career development within residential construction /n If you have experience supporting customers through the Knockdown Rebuild journey and pride yourself on delivering exceptional service, we would love to hear from you./n /n Apply now for a confidential discussion/n /n /n