Job Description
Desktop Support
- macOS/n /n

Job description
/n /n
- Experience and Certification:/n /n
- 2+ years of experience in IT support, preferably with Apple products./n /n
- Certifications like Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus./n /n
- Technical

Skills:
/n /n
- In-depth knowledge of macOS and Apple hardware./n /n
- Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal./n /n
- Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing)./n /n
- Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune./n /n

Key Responsibilities
/n /n /n 1. Technical Support:/n /n
- Diagnose and resolve hardware and software issues on MacBook devices./n /n
- Assist with macOS installations, updates, and configurations./n /n
- Provide guidance on using MacBook features and applications./n /n /n 2. Troubleshooting:/n /n
- Identify and fix performance, connectivity, and compatibility issues./n /n
- Analyze error logs and system messages to determine root causes./n /n
- Address hardware issues, including battery, keyboard, trackpad, and display problems./n /n /n 3. Maintenance and Upgrades:/n /n
- Perform regular system maintenance, including firmware and security updates./n /n
- Upgrade hardware components like RAM and SSD when needed./n /n




- Ensure devices are compliant with organizational policies and security standards./n /n /n 4. User Training and Documentation:/n /n
- Conduct training sessions on MacBook usage and best practices./n /n
- Create and maintain technical documentation, including troubleshooting guides./n /n
- Respond to user inquiries and provide explicit, non-technical explanations./n /n /n 5. Integration and Compatibility:/n /n
- Ensure MacBooks work seamlessly with network systems, printers, and other peripherals./n /n
- Assist with the integration of third-party applications and services./n /n /n 6. Support Tools and Inventory:/n /n
- Use remote support tools to assist users effectively./n /n
- Maintain an inventory of MacBook devices and accessories./n /n
- Coordinate with Apple service centres for repairs under warranty./n /n /n 7. Collaboration and Reporting:/n /n
- Work closely with the IT team to enhance system performance and reliability./n /n
- Document and escalate unresolved issues to Apple or higher-level technical teams./n /n
- Provide reports on common issues, resolutions, and user feedback./n /n When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)/n Confidentiality is assured, and only shortlisted candidates will be notified for interviews./n /n

📌 Desktop Support Mac OS (Melbourne)
🏢 Tech Aalto
📍 Melbourne