Job Description
Customer Service Representative and Talent Pool Opportunity SNSW Clerk Grade 3/4
- starting annual salary $74,118 plus superannuation and leave loading Employment: 1 x ongoing part-time contract (20 hours per week) This role is Monday to Friday and requires a minimum of 4 hours per shift.

Location:
Eden and Bega Service Centres Please note: This recruitment will only be used to fill roles or create a talent pool for these specific locations. Support Your Community, Every Day Are you passionate about helping people and delivering great service? Join our Service Centre team and play a meaningful role in connecting customers with essential government services and support. We're looking for friendly, motivated professionals who enjoy working with people, solving problems and creating positive experiences. Every day brings something different as you assist customers from all walks of life, helping them navigate enquiries and access the services they need. If you're someone who enjoys making a difference through great customer service, we'd love to hear from you. What are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Eden Service Centre is the spoke site of Bega Service Centre. About you You're the kind of person who loves making someone's day a little easier. You bring experience from a customer-facing environment and understand what it takes to deliver service that's not just good, but memorable. You thrive on solving problems, building rapport and finding the right solution for each customer.



Comfortable working collaboratively and navigating a fast-paced environment, you're resilient, adaptable and always focused on delivering positive outcomes. If you're someone who takes pride in making a difference with every interaction, we'd love to hear from you. What You'll Bring We're looking for people with the right mindset and a willingness to learn.
- A genuine passion for customer service and strong communication skills
- The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment
- Solid attention to detail and confidence handling complex enquiries
- Intermediate computer skills and the ability to navigate multiple systems efficiently
- A transparent understanding of handling confidential and personal information responsibly
- A collaborative mindset and commitment to supporting team success
- The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience The Difference You'll Make As a key member of our Service Centre team, you'll be the first point of contact for many customers seeking information, support and services. Through a combination of face-to-face interactions and phone-based enquiries, you'll provide professional, respectful and customer-focused assistance that helps people achieve the best possible outcomes. Your work will contribute to creating an inclusive and welcoming environment where customers feel heard, supported and valued,



while helping deliver important services to the local community.

How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Tuesday 13 October 2026 at 9:59am Further Information: For enquiries relating to recruitment please contact Joy Lethieullier via [email protected] About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am
- 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Part-time – minimum 20 hours per week
- (Monday to Friday) Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business.

What we offer
- Personal development – excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
- Access to health and well-being programs
- Including Fitness Passport and EAP (Employee Assistant Program)
- Wellbeing programs a

📌 Customer Service Representative (Eden)
🏢 NSW Department of Customer Service
📍 Eden