Job Description
Description/n /n You’ve been grinding remote tickets for years. /n You’ve mastered the queue. /n You’ve soloed Exchange. /n You’ve tanked Azure outages and DPS’d your way through AD forests. /n Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat. /n We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. /n It’s a chance to: /n /n
- Work across desktop, servers, firewalls, cloud infra, and cool AI tools /n
- Train like a beast—10 paid training days, certs = pay rise /n
- Join a team of smart humans who actually care about tech (and each other) /n
- Escape the script—solve real problems, not just reset passwords and reboot printer /n /n /n What You’ll Be Doing /n /n
- Slaying tickets across Microsoft AD, Azure, M365, and Exchange /n
- Troubleshooting desktops, servers, firewalls, and networks like a boss /n
- Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry) /n
- Jumping into project deployments when things get spicy /n
- Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for /n
- Collaborating with senior engineers to keep environments clean, lean, and mean /n
- Venturing out to client sites (fuel, tolls and parking’s on us, not on you) /n /n /n Requirements/n /n What You’ll Bring /n /n




- Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry /n
- Solid grasp of Windows Server, Exchange, and cloud platforms /n
- Comfort across the stack—from desktop to firewall, LAN/WAN included /n
- Experience with ticketing systems and a knack for making users feel heard /n
- Great comms, great attitude, and a genuine love for solving problems /n
- A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions) /n /n /n Benefits/n /n What You’ll Get /n /n
- Up to $85k package, plus training and flexibility /n
- Free access to Uprise—1:1 coaching with qualified psychologists or counsellors /n
- Hybrid working arrangements for real work-life balance /n
- 10 paid training days a year, exam fees covered, and pay rises for certs /n
- FastTrack mentoring program for career growth /n
- MAD (Making A Difference) Council—equality, charity, and sustainability /n
- ⚡️ Tesla company car option (yes, really—conditions apply) /n
- Regular social events and a team culture built on trust, curiosity, and support /n /n /n Neurodiverse? We’ve Got You. /n We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an setting where your skills shine brightest. /n Apply now. Or don’t. But if you’re still reading, you probably should. /n Consider this your most sensible decision for 2026. AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.

📌 Support Technician (Melbourne)
🏢 First Focus
📍 Melbourne