Job Description

About the Role
/n As a Customer Service Coordinator (CSC), you’ll be the first point of contact for our clients – answering calls, actioning requests and making sure issues are resolved efficiently. /n You’ll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for. /n This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don’t need to know everything from day one – we’re looking for someone with the right attitude who is comfortable learning new systems and taking on feedback. /n You’ll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external. /n This role is based in our Belrose, NSW Head Office. /n Duties Include/n /n
- Answering incoming calls and managing client requests /n
- Processing and monitoring work orders across client and internal systems /n
- Coordinating with Operations Managers and Service Providers to close out jobs /n
- Supporting Account Managers with reporting and monthly requirements /n
- Managing incoming CSC emails and client communications /n
- Keeping systems and job information accurate and up to date /n
- Following up outstanding jobs and ensuring requests are progressed within required timeframes /n




- Ensuring compliance with Vivid’s policies and procedures /n /n What We’re Looking For/n We’re looking for someone who is keen to learn, comfortable with technology and enjoys working in a busy team environment. /n You’ll ideally have: /n /n
- Previous experience in a Customer Service, Administration, Coordination or similar role /n
- Strong written and verbal communication skills /n
- Confidence speaking with clients and handling issues professionally /n
- A positive, coachable attitude and willingness to take on feedback /n
- Strong attention to detail and the ability to stay organised /n
- Confidence using technology and learning new software and systems /n
- Good working knowledge of Word, Excel and Outlook /n
- Experience with maintenance, facilities or work-order management systems is a bonus, but not essential /n
- The ability to prioritise multiple tasks and keep things moving in a fast-paced environment /n
- A proactive, adaptable and professional approach /n /n You’ll be working across different clients, systems and requests, so we’re looking for someone who enjoys solving problems, asks questions and wants to develop their skills. /n

What We Offer
/n /n
- Full training and ongoing support from an experienced and collaborative team /n
- The opportunity to learn and develop within a growing national business /n
- Exposure to technology, systems, operations and client management /n
- Opportunity to build a career within commercial cleaning and property services /n
- A secure, inclusive and values-driven workplace /n
- A supportive team environment where questions are encouraged and development is valued /n
- Competitive salary with superannuation and benefits in line with industry standards /n /n /n

📌 Client Services Coordinator (Sydney)
🏢 Vivid Property Services Pty
📍 Sydney