Job Description
/n Spend more time with clients. Less time on admin. /n At Sai Home and Community, we believe ageing Australians deserve care that feels personal, local and deeply human. /n As the aged care sector has moved through a period of significant reform, we’ve invested in stronger capability, smarter systems and better ways of working that keep care outcomes-focused, sustainable and centred on people. /n We pride ourselves on supporting our people, standing by our values and operating with discipline and structure. /n We believe care should feel like a warm hug, while running with the precision of a Swiss watch. /n If you are someone who wants to do meaningful work, grow professionally and help shape the future of in-home care, this could be the opportunity for you. /n The Opportunity /n We’re looking for a Care Partner with hands-on Support at Home experience to join our team /n This is an opportunity to combine your knowledge of the Support at Home program with a genuine passion for building relationships and helping clients achieve the outcomes that matter most to them. /n You’ll build genuine face-to-face relationships, understand what matters most to each client, and translate goals into practical support that improves day-to-day life. /n You’ll be backed by experienced leaders, clear processes and modern digital tools designed to reduce administration and free you up to focus on what matters most: listening well, solving problems thoughtfully and delivering exceptional care outcomes across a defined caseload. /n This is an opportunity for someone who enjoys learning, embraces change and wants to help raise the standard of care in a fast-evolving sector. /n

Key Responsibilities
/n /n
- Build trusted relationships with participants and families through regular, meaningful engagement /n
- Translate participant goals into explicit, personalised and compliant care plans /n




- Keep plans current through proactive reviews and timely adjustments as needs change /n
- Support participants to make informed decisions around services, budgets and priorities /n
- Plan and monitor funding to maximise outcomes, sustainability and value /n
- Identify emerging risks, service gaps or wellbeing concerns early and act decisively /n
- Coordinate supports and referrals to ensure care is seamless and responsive /n
- Manage incidents, feedback and complaints with empathy, professionalism and follow-through /n
- Maintain accurate, high-quality documentation that is current and audit-ready /n
- Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes /n
- Use systems and digital tools effectively to stay organised and maximise participant-facing time /n /n About You /n You care deeply about people, but you also bring sound judgement, confidence and the ability to think clearly in complex situations. /n You enjoy building relationships, having meaningful conversations and helping people make informed choices. You are proactive, resilient and calm under pressure, with a natural ability to balance warmth with accountability. /n You see change as an opportunity to grow, improve and contribute. /n Most importantly, you bring a caring heart and a capable mind, someone who wants to make a genuine impact while being part of a high-performing, values-led team. /n You’ll also bring: /n /n
- Experience in aged care, community services, health or a related sector /n
- Bonus if you have a a relevant nursing qualification and current AHPRA registration /n
- Understanding of Home Care Packages and/or the Support at Home program /n
- Confidence managing a caseload and taking ownership of outcomes /n
- Strong communication and relationship-building skills /n
- Ability to balance participant advocacy with compliance and funding requirements /n
- Comfort using digital systems, CRM platforms and care management tools /n
- Adaptability, resilience and openness to new ways of working /n /n /n

📌 Care Partner Hybrid (Melbourne)
🏢 Kinyara Health
📍 Melbourne