Job Description
- Full time role, 24 month fixed term, within UNSW IT as a Program Manager
- IT
- Kensington, Sydney location, 2-3 days in the office, Hybrid working About UNSW: UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. The Program Manager will be responsible for delivering modernized IT infrastructure aligned with UNSW’s Technology Strategy and engineering standards. The role ensures strategic alignment, enables capability, transforms operations, and realizes program benefits. This role will draw on their extensive industry experience and technical knowledge to contribute to communications infrastructure design, ensuring cost effective delivery of high-quality IT infrastructure to time and to budget for all major capital works and large-scale refurbishment initiatives. This role works under broad direction, is self-initiated, and performs an extensive range and variety of complex work activities. The Program Manager will utilise strong stakeholder engagement to work in consultation with internal teams within UNSW IT and external customers to specify and manage infrastructure projects involving network, critical infrastructure and the deployment of desktop, print and AV services.



The Program Manager will maintain collaboration with the IT PPMO to ensure adherence to the defined project delivery framework and is aligned to project processes and lifecycle governance. Specific accountabilities for this role include:
- Provide strategic leadership and advice around the delivery of complex programs to achieve the business objectives, business perks & business value. This includes the ongoing management of scope, budget risks and issues, control, monitor and report end to end program status.
- Lead various IT project teams to deliver multiple projects in a cost-effective manner with high customer focus.
- Act as the single point of contact and point of escalation for all our stakeholders and other business units.
- Act as the senior technology authority within the program, ensuring all design and delivery decisions align with UNSW Technology’s strategic vision and intended outcomes.
- Own workstream planning, scheduling, scope, risks and issues, dependency mapping, and delivery performance, while aligning to IT infrastructure office standards, division specific frameworks, and reporting requirements. Drive a strong delivery culture built on accountability, adaptability, and collaboration.
- Hold accountability for the development and management of large, complex project budgets, including financial forecasting, variance analysis, and ensuring ongoing alignment with approved funding.
- Manage project resources within budget and maintain financial forecasting for IT PPMO and UPO monthly reporting purposes.
- Actively engage,



influence, and collaborate with academic and professional leaders. Ensure their perspectives are reflected in plans, risks, and treatments, and build consensus on delivery approaches, sequencing, and issue resolution.
- Direct and inspire multidisciplinary teams across UNSW and vendor partners. Model purpose-driven leadership and create an environment where delivery excellence, resilience, and trust are standard.
- Set and manage the performance of IT systems integrators and technology vendors. Hold partners accountable for scope, deliverables, and quality, ensuring alignment with UNSW’s values, commercial arrangements, and program governance and outcomes.
- Negotiate the coordination of resources from areas within UNSWIT and business areas to engage in the development and delivery of the IT infrastructure
- Define IT specific program benefits and outcomes; establish baseline measures and track progress to ensure that business value is achieved and sustained.
- Lead the development and delivery of a program of work with large infrastructure projects on time and within budget. Manage dependencies with UNSW colleagues to ensure Technology outcomes are seamlessly embedded into the UNSW ecosystem.
- Bring deep IT workforce transformation expertise to anticipate risks, navigate uncertainty, and influence program direction with foresight and pragmatism.
- Provide mentorship to project members, offering strategic coaching, professional development guidance, and day-to-day leadership support
- Align with and actively demonstrate the Code of Conduct and Values.
- Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and saf

📌 Program Manager (Sydney)
🏢 University Of New South Wales
📍 Sydney