Job Description
/n /n Company Description/n /n /n With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. /n /n /n

Job Description
/n /n /n /n
- Do you have experience working in a call centre (inbound or outbound), reservations, or sales environment /n
- Do you thrive in a quick-paced, KPI-driven environment where achieving results and helping customers go hand in hand? /n
- Looking for flexibility? This role offers a hybrid work arrangement
- to help you find the right balance /n /n What you will do: /n Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway. /n We have multiple part-time positions available offering a minimum of 24 hours per week, commencing from Monday 2nd November Additional hours will be required during peak seasons and to cover staff leave. /n Location (hybrid working) /n /n
- Our team is based at our Sales Centre office on Erina Street, Gosford, and works from the office a minimum of two days per week. /n
- Enjoy the flexibility of working from home on your other rostered days. /n
- You will need a suitable home office setup with access to NBN or a reliable internet connection. /n /n Training /n /n




- /n Your initial two weeks of training will be full-time (9:00am–5:00pm), Monday to Friday at our Gosford office. /n /n Roster & Availability /n /n
- You will be rostered on 6-hour shifts across Thursday, Friday, Saturday and Sunday, with shifts scheduled between 8:00 am and 6:00 pm. /n
- Full availability to work weekends, school holidays, and throughout the Christmas/New Year period is essential. We are closed on public holidays. /n
- All team members attend a monthly all-in day (held on a Tuesday) /n
- You'll have flexibility to work additional hours as required. /n /n This is a part-time role, so you’ll need to be reliable, punctual and able to be “phone‑ready” at the start of each rostered shift. /n Your responsibilities will include, but are not limited to: /n /n
- Respond to guest enquiries via phone and email, providing accurate information and tailored accommodation options that convert to bookings. /n
- Deliver exceptional service on every interaction, with strong problem-solving and first-call resolution wherever possible. /n
- Build and maintain knowledge of NRMA Parks & Resorts products and services to confidently identify and convert sales opportunities. /n
- Work across multiple systems (reservations, telephony, email) to access and manage information efficiently. /n
- Handle a variety of enquiries in line with policies, including complaints, feedback and general enquiries. /n /n What you will bring: /n /n




- Experience in a Call Centre, reservations or sales environment. /n
- Previous experience with Newbook (desirable). /n
- Well‑developed sales skills and a robust customer service focus, with the ability to identify and convert sales opportunities while maintaining genuine care for guests. /n
- Experience working towards KPIs and performance targets. /n
- Excellent verbal and written communication skills, with a professional phone manner. /n
- Strong listening skills and the ability to manage a variety of customer interactions /n
- Good organisation and time management skills, attention to detail and the ability to adhere to policies, procedures and service standards in a fast‑paced environment. /n
- Confidence in using multiple systems simultaneously, including telephony, reservations platforms and other office applications. /n
- Strong computer and typing skills, proficiency in MS Office and confident in systems navigation /n
- Strong relationship‑building capability and the ability to work effectively with people at all levels and from diverse backgrounds. /n /n What’s in it for you? /n At the NRMA we aren’t just about discounts (although you do get these too).

We offer
benefits to help make work and life just right for you /n /n
- Progressive flexibility and well-being benefits to balance all of life's priorities /n
- Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more /n
- Employee referral program where you may be eligible for a referral bonus of up to $2,000 /n
- Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with u

📌 Sales Centre Agent (Sydney)
🏢 My NRMA
📍 Sydney