Job Description
ABOUT WEDDED WONDERLAND /n Wedded Wonderland is the global luxury destination wedding and celebrations platform with a Sydney-based team of 25, a growing remote team across the Philippines and globally, and an active events and activations calendar. We run lean — no heavy servers, no on-premise infrastructure — but we move fast, we depend on our tech stack working perfectly every day, and we hold team events and activations that require hands-on technical support outside of standard business hours. /n THE ROLE /n This is the role for someone who genuinely enjoys being the person people come to when something is not working — and who takes quiet pride in the fact that, most of the time, things do not break on their watch. You will own the day-to-day technology experience for our Sydney team: setting up laptops, onboarding new starters, managing our software stack, and making sure every screen, every call, every recording session, and every event runs without a technical hitch. We do not run heavy infrastructure — our stack is cloud-first and modern — but we do run fast, and we need someone who is equally fast, flexible, and calm under pressure. Weekend availability for team events and activations is part of this role. /n WHAT YOU WILL DO /n /n
- Set up and configure Lenovo laptops for new starters — Windows workplace, software installation, account provisioning, and first-day readiness /n
- Own the onboarding tech experience for every new team member — from device setup to software access across Zoho, GHL, Aircall, Riverside, and all team tools /n
- Manage user accounts and access across the full software stack — provisioning, deprovisioning, password resets, and permission management /n
- Maintain and troubleshoot the Sydney office AV setup — screens, monitors, webcams, microphones,



and display connections for meetings and presentations /n
- Set up and support Riverside.fm sessions for content recording — audio and video quality checks, session configuration, and real-time support during recordings /n
- Provide first-line support for day-to-day tech issues across the team — hardware, software, connectivity, and peripheral problems resolved quickly without escalation where possible /n
- Manage the Aircall phone system — user setup, number management, call routing, and integration with Zoho CRM /n
- Coordinate with Zoho, GHL, and other SaaS vendors for support cases that require escalation beyond first-line resolution /n
- Maintain an asset register of all 25 laptops and peripherals — warranty tracking, replacement planning, and software licence management /n
- Be available and on-site for team events, activations, and weekend activities that require AV setup, tech support, or device management /n
- Proactively identify tech friction points across the team and propose improvements — you notice when something is slow, awkward, or inefficient before anyone complains /n /n /nRequirements/n WHAT WE ARE LOOKING FOR /n /n
- 2+ years in an IT support, helpdesk, or technology coordinator role — ideally in a fast-moving SME, startup, or media/events environment /n
- Solid hands-on experience with Windows and Lenovo hardware — you can configure a laptop from scratch in under an hour /n




- Working knowledge of cloud-first SaaS environments — you are comfortable managing users and permissions across multiple platforms simultaneously /n
- Experience with Zoho suite (CRM, Desk, or similar) — user management and basic admin /n
- Experience with VoIP phone systems — Aircall or comparable /n
- AV setup and troubleshooting experience — screens, display connections, webcams, microphones, and conference room tech /n
- Based in Sydney with genuine availability for occasional weekend events and team activities — this is a real requirement, not a formality /n
- Patient, calm, and responsive under pressure — when a recording session is about to start and the audio is not working, you fix it quickly and quietly /n /n /n /n /n /nBenefits/n BONUS IF YOU HAVE /n /n
- Experience supporting a media, content production, or events company /n
- Familiarity with Riverside.fm or similar remote recording platforms /n
- Experience managing a mixed fleet of Windows and Mac devices /n
- Basic understanding of SaaS billing and licence management — tracking seat counts and renewals across multiple vendors /n
- Event AV experience — setting up displays, sound systems, or streaming equipment for corporate or brand events /n /n

HOW TO APPLY
/n Email [email protected] with subject 'Tech & IT Support — [Your Name]'. Include your CV and a brief description of the tech environment you currently support or have most recently supported — how many users, what platforms, and what a typical week looks like for you. /n THE KIND OF PERSON WHO SUCCEEDS HERE /n You are the kind of person who arrives before everyone else to make sure everything is set up, and you are still there at the e

📌 Tech & IT Support Coordinator (Sydney)
🏢 Wedded Wonderland
📍 Sydney