Job Description
/n Company : Hastings Deering (Australia) Ltd/n /n /n We are seeking a skilled Technical Parts Advisor to deliver expert support across the full lifecycle of customer equipment. /n /n In this role, you’ll combine your technical knowledge and customer service expertise to interpret customer requests, identify correct parts and recommend fit-for-purpose solutions. You’ll be a key point of contact for customers, ensuring every interaction reflects professionalism, urgency, and a commitment to quality. /n /n The

key responsibilities
of this dynamic role will include but not be limited to: /n /n
- /n Deliver exceptional service via phone and face-to-face interactions. /n
- /n Accurately process parts orders to meet “on time, in full” expectations. /n
- /n Interpret customer needs using CAT systems, manuals, and technical knowledge. /n
- /n Interpret fault codes and provide fit-for-purpose parts solutions. /n
- /n Provide technical advice and product support across a diverse equipment range. /n
- /n Maintain accurate data across systems and adhere to operational standards. /n
- /n Build and maintain strong relationships with key account customers. /n
- /n Collaborate with internal teams (warehouse, freight, service) to resolve issues and ensure seamless delivery. /n
- /n Support after-hours service requirements when needed. /n /n /n Who are we and why work with us? /n Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. /n We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua Current Guinea, the Solomon Islands and New Caledonia,



with our headquarters based in Brisbane, Australia. /n When you join our team at Hastings Deering, you’ll benefit from: /n /n
- /n Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. /n
- /n Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. /n
- /n Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance. /n
- /n Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. /n
- /n Insurance Benefits – Salary continuance insurance. /n
- /n On-Site Perks – Free on-site parking. /n /n /n About you: /n /n
- /n Trade qualified with 3+ years’ of experience in customer service, order fulfilment and technical support. /n
- /n Proven ability to interpret customer issues and recommend solutions. /n
- /n Excellent communication and relationship-building skills. /n
- /n Experience with CAT systems or similar diagnostic tools (highly regarded). /n /n /n Interested? Here’s What’s Next: /n If you’re interested in growing your career with a large OEM, we’d love to hear from you /n /n Apply Now – click the button below. Enquiries: 1300 071 618 Contact: Shane Mathers, Talent Acquisition Partner
- [email protected] /n /n Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. /n

📌 Technical Parts Advisor (Brisbane)
🏢 Sime Motors
📍 Brisbane