Job Description
/n /n Australian Citizens with NV1 Clearance residing in Australia only respond. Job details/n The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels. We are undertaking a major program of work involving multiple projects spanning several current industry leading technologies, including Salesforce as a core component. The Office of the CIO (OCIO) seeks an experienced Environments Engineer/Senior Salesforce Administrator to join our dynamic fast-paced team. /n The role requires strong hands-on capabilities along with well-developed management skills including team leadership, stakeholder engagement, and the ability to work collaboratively across various functions. Key duties and responsibilities/n
· Assist with overall team strategy and planning. /n
· Provide technical leadership to the environments Team. /n
· Develop and maintain Salesforce environment plans. /n
· Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD and recent projects and environment changes. /n
· Ensure standards and support processes are continually reviewed and improved. /n
· Seek out automation opportunities for improved management of the Salesforce landscape. /n
· Troubleshoot Salesforce issues and work with internal parties and external vendors to resolve them. /n
· Develop environment and code management plans to support Release plans to deploy projects and BAU fixes into Production. /n
· Manage support tickets with Salesforce & maintain platform security. /n
· Ensure documentation on processes, policies, and configuration is developed and maintained. /n
· Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. /n
· Assign work activities, mentor and provide support to the environments team. /n Provide support for Salesforce projects and work with team members including Developers, Testers, Project Managers, Cyber Security, Architects and Business Analysts. /n /n Required
Skills:
/n /n Environment Analysts Cloud Support Access Management Skills Architects Stakeholder Engagement CI/CD Developers Infrastructure Automation Team Leadership Strategy Vendors Security Administration Documentation Planning Business Leadership Management /n /n