Traffic Radius | Melbourne | Full-Time | Work From Office

Experience: 4–7 years

Digital Marketing Agency experience: Mandatory

If you know how to manage clients, protect relationships, keep campaigns moving, and turn digital marketing activity into explicit business outcomes...

This role could be your next strong move.

Traffic Radius is looking for a Senior Digital Account Manager who can own client relationships, coordinate digital delivery, and help Australian businesses grow through SEO, AEO, paid media, social media, content, web, analytics, and AI-assisted marketing strategies.

This is not a basic coordination role.

We are looking for someone who has already worked in a digital marketing agency, handled multiple clients, managed campaign expectations, worked with internal teams, and understands how to keep clients informed, confident, and growing.

You will be the main point of contact for assigned clients.

You will understand their business goals, translate those goals into actionable digital marketing priorities, and work with internal teams to make sure campaigns are delivered on time, on strategy, and with clear performance direction.

About Traffic Radius

We help Australian businesses grow through performance-focused digital campaigns, websites, SEO, AEO/GEO, paid ads, content, social media, creative, and conversion-led digital experiences.

Our team includes SEO specialists, AEO/GEO strategists, paid media experts, social media marketers, content writers, designers, web developers, and client success professionals.

You will work closely with all of them to deliver better outcomes for clients.

What You’ll Be Doing:





You will manage a portfolio of digital marketing clients and act as the key link between the client and Traffic Radius delivery teams.

You will run client meetings, understand business goals, manage expectations, track deliverables, review campaign performance, and provide clear recommendations for improvement.

You will coordinate with SEO, AEO/GEO, Paid Media, Social Media, Content, Creative, Web Development, and Analytics teams to ensure campaigns are delivered smoothly.

You will also identify opportunities to improve client results, expand services, increase retention, and support long‑term account growth.

Key Responsibilities

- Act as the main point of contact for assigned client accounts.
- Build strong, long‑term relationships with clients.
- Understand each client’s business, goals, audience, challenges, and growth opportunities.
- Run regular client meetings, WIPs, performance reviews, and strategy discussions.
- Convert client goals into clear internal briefs and action plans.
- Coordinate with SEO, AEO, PPC, social media, content, creative, web, and analytics teams.
- Track campaign deliverables, project timelines, approvals, and deadlines.
- Monitor campaign performance and flag risks, gaps, or opportunities early.
- Prepare and present monthly, quarterly, and annual performance reports.
- Explain results clearly across rankings, traffic,



leads, conversions, CPA, ROAS, engagement, visibility, and revenue impact.
- Manage client concerns, feedback, revisions, and escalations professionally.
- Maintain accurate notes, follow‑ups, project updates, and account records.
- Identify upsell and cross‑sell opportunities based on client needs and performance gaps.
- Support proposals, renewal discussions, strategy presentations, and account growth plans.
- Contribute to client retention, satisfaction, and account profitability.

What We’re Looking For

You should have:

- 4–7 years of experience in account management, client servicing, or client success.
- Bachelor's or Master degree in Marketing, Business Administration, Communications, or related field.
- Mandatory experience working in a digital marketing agency.
- Proven experience managing multiple client accounts at the same time.
- Strong understanding of SEO, AEO/GEO, Google Ads, Meta Ads, social media marketing, content marketing, email marketing, web development, and analytics.
- Ability to understand campaign performance and turn data into clear client recommendations.
- Experience working with internal delivery teams and keeping projects on track.
- Strong communication, presentation, negotiation, and stakeholder management skills.
- Ability to manage deadlines, client expectations, and multiple priorities in a fast‑paced agency.
- Strong commercial thinking with the ability to identify retention, upsell, and growth opportunities.
- Confidence speaking with business owners, marketing managers, founders, and senior stakeholders.

Tools & Platforms

📌 Senior Digital Account Manager – Digital Marketing Agency, Melbourne
🏢 Traffic Radius
📍 Melbourne