Think Again Tattoo Removal is looking for a standout to join our team across Castle Hill and Penrith.
This is a full time split role across two established, busy clinics which means more clients, more variety, more experience and more opportunity to make an impact.
We’re looking for someone who wants to do more than simply turn up and perform treatments.
We want someone who wants to contribute.
Someone who enjoys being part of a successful clinic.
Someone who gets satisfaction from seeing targets hit, clients happy, diaries full and the team winning.
And someone who wants to grow with us.
Two clinics. Double the opportunity.
Working across Castle Hill and Penrith gives you exposure to two different client bases, two strong teams and a much broader range of treatment experience.
You’ll play an important role in the success of both locations.
That means:
- Building strong client relationships
- Delivering exceptional consultations and treatments
- Helping drive rebooking and retention
- Supporting clinic targets
- Contributing to a positive and high-performing team culture
- Taking ownership of the client experience
- Helping both clinics continue to grow
You won’t be a spare set of hands moving between locations.
You’ll be a key part of both clinics.
The role
You’ll manage the complete client journey from initial consultation through to long-term treatment.
Your responsibilities will include:
- Conducting detailed tattoo removal consultations
- Performing laser tattoo removal treatments
- Assessing tattoos, skin and treatment response
- Creating individualised treatment plans
- Educating clients clearly and confidently
- Discussing treatment options, packages and pricing
- Building long-term client relationships
- Managing rebooking and retention
- Following up enquiries and clients
- Maintaining accurate clinical notes and photography
- Supporting clinic targets and performanceWorking closely with both clinic teams
- Helping create an exceptional client experience at every visit
You’ll need wheels.
Because this role is split across Castle Hill and Penrith, you must have a reliable car and current driver licence.
We need someone dependable who can comfortably travel between both locations as required.
If driving between clinics feels like a hassle, this probably isn’t the role for you.
If you like variety and the idea of being part of two teams sounds more exciting than being in the same place every day, keep reading.
We want someone great with people.
Customer service experience matters to us.
A lot.
You’ll spend your day talking to people, educating them, building trust and guiding them through a treatment journey that can last months or even years.
We’re looking for someone who is:
- Confident
- Warm and personable
- Naturally engaging
- Professional
- Commercially minded
- Comfortable talking about money
- Strong in consultations
- Motivated by goals
- Fast paced
- Highly organised
- Reliable
- Adaptable
- Proactive
- Calm under pressure
- Someone who takes ownership
- Someone who brings good energy to a team
You should be able to have a laugh with a client one minute and confidently lead a detailed consultation the next.
We train specialists — not button pushers.
Previous tattoo removal experience is not essential.
What matters is your ability to learn, think and take responsibility for what you do.
Tattoo removal is complex.
Different inks, colours, skin types, tattoo densities and treatment responses all require judgement.
That’s why our training goes much further than simply teaching you which buttons to press.