ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Family Violence Team Leader | Mackay SCHADS Level 7 | Full-Time Maximum Term Chance. Lead with purpose. Empower change. Make a lasting impact. We are seeking a passionate and experienced Family Violence Team Leader to lead a dedicated team supporting victim-survivors of family and domestic violence. Based in Mackay, this rewarding leadership role will oversee accommodation, outreach, case management and after‑hours services, ensuring victim survivors receive safe, high-quality, trauma‑informed support on their journey to recovery. If you are an inspiring people leader with strong sector knowledge and a commitment to driving positive outcomes for vulnerable communities, this is your opportunity to make a meaningful difference every day.

About the Role

As the Family Violence Team Leader, you will provide operational leadership across a range of specialist family violence programs and services. You will champion best‑practice service delivery, support and develop staff, ensure compliance and quality standards are achieved, and foster a culture of collaboration, accountability and continuous improvement. Working closely with stakeholders, community partners and internal leadership teams,



you will play a key role in strengthening services that support victim survivors to rebuild their lives in a safe and empowering environment.

Key Responsibilities

- Service Delivery & Operational Leadership
- Lead the day‑to‑day operations of family violence accommodation, outreach and case management services.
- Drive high‑quality, child‑focused, strengths‑based and trauma‑informed practice across all programs.
- Ensure services meet funding, accreditation, quality and compliance requirements.
- Monitor service performance, identify opportunities for improvement and implement effective strategies.
- Oversee program budgets, resources, properties and operational requirements.
- Manage risks, incidents and service delivery challenges in line with organisational and government requirements.
- Promote client participation and continuous service improvement.
- Participate in and oversee a rotational on‑call roster.

- People Leadership

- Provide supervision, coaching and support to Specialist Family Violence Practitioners and other team members.
- Build a positive, collaborative and high‑performing team culture.
- Support workforce development through training, mentoring and performance management.
- Lead recruitment activities in partnership with senior leadership.
- Foster employee wellbeing while maintaining secure and healthy workplaces.




- Implement effective communication and handover practices to ensure seamless service delivery.

What You'll Bring

- Degree qualification in Social Work or a related discipline.
- Demonstrated leadership experience within the family violence sector.
- Experience managing residential, outreach and case management services.
- Strong knowledge of trauma-informed practice and family violence frameworks.
- Exceptional communication, stakeholder engagement and relationship-building skills.
- Experience leading teams, managing performance and driving service excellence.
- Strong administrative and technology skills, including Microsoft Office and client management systems.
- Ability to build partnerships and identify opportunities to strengthen service delivery.

Essential Requirements

- Current Queensland Blue Card (Working with Children Check).
- Current Queensland Driver Licence.
- Evidence of relevant qualifications.
- Ability to participate in a rotating on‑call roster.

What we offer

- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Flexible working arrangements.
- Access to EAP and health & wellness initiatives incl Fitness Passport
- Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose

📌 Family Violence Team Leader (Mackay Regional)
🏢 The Salvation Army
📍 Mackay Regional