Multi Shop Organization Support Specialist

Multi Shop Organization (MSO) Support Specialist

Eastern Creek, Sydney NSW

Automotive Trades (Trades and Services)

Full time

MSO Support Specialist

Eastern Creek, NSW | Full Time

Ready to Take Your Career Beyond the Workshop?

Are you an experienced vehicle repair professional looking to leverage your technical expertise in a more strategic and influential role?

PPG is seeking an exceptional MSO Support Specialist to partner with one of our key Multi Shop Organisation (MSO) customers across New South Wales and the ACT. In this highly visible role, you’ll act as a trusted technical advisor, trainer, and operational improvement specialist, helping repair centres maximise productivity, strengthen technical capability, and deliver outstanding repair outcomes.

This is a unique opportunity to move beyond day-to-day production work and join a global industry leader, where you’ll use your knowledge to influence multiple sites, coach teams, solve complex challenges, and contribute directly to customer success.

A fully maintained company vehicle is provided for both business and personal use.

What You’ll Be Responsible For As the technical link between PPG and our customer network, you will:

Deliver hands-on technical support, coaching, and guidance across multiple repair facilities.

Train and mentor paint and panel teams to improve skills, application techniques, product knowledge, and workshop performance.

Conduct individual and group training sessions, competency assessments, and pre-employment evaluations.

Identify operational inefficiencies and production bottlenecks, implementing practical solutions that drive throughput and profitability.





Support the successful adoption of PPG products, systems, and best-practice repair processes.

Troubleshoot technical challenges and provide expert advice to improve repair quality and consistency.

Assist with paint preparation, mixing, and application activities when operational support is required.

Maintain workshop equipment including spray guns, UV and IR curing equipment, gun wash systems, and colour management tools.

Build strong relationships with site leaders, technicians, and key stakeholders across the MSO network.

Regularly travel throughout NSW and the ACT to support customer operations.

What Success Looks Like

In this role, you’ll be recognized for:

Developing high-performing repair teams through coaching and training.

Driving measurable improvements in productivity and labour efficiency.

Improving repair quality and process consistency across multiple sites.

Building trusted relationships that position PPG as a genuine partner in customer success.

Identifying opportunities for continuous improvement and operational excellence.

About You

We’re looking for someone who combines strong technical capability with a passion for helping others succeed.

You will bring:

Extensive experience within a high-volume collision repair, automotive refinishing, or vehicle repair environment.





Strong knowledge of paint application, repair processes, workshop operations, and industry best practice.

A proven ability to influence, coach, and develop technical teams.

Excellent communication and relationship-building skills.

Strong commercial awareness and an understanding of productivity, labour efficiency, and workshop performance metrics.

Outstanding planning, organisation, and problem-solving abilities.

A proactive approach with a robust customer focus.

A current and valid Full driver’s license.

Previous experience delivering technical training or workplace coaching.

Knowledge of PPG products, systems, and colour technologies.

Familiarity with Lean Manufacturing, Continuous Improvement, or Operational Excellence principles.

Experience supporting multi-site repair operations.

About us:

PPG: We Protect and Beautify the World®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable

📌 Multi Shop Organization Support Specialist (Sydney)
🏢 PPG Industries
📍 Sydney