We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. We’ve grown annual recurring revenue from $1 million to $50 million in two years. To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund. If you want to join us in doing work worth shipping, jump in.

The role

Growth at an AI-native company is different. This isn't about A/B testing button colours or optimising email subject lines. It's about identifying the mechanics that will drive the company into the future, and building the product experiences that get us there.

What You’ll Do

- Own the product strategy and roadmap for our growth mechanics. From viral loops, the first-time experience, and monetisation




- Find the mechanics that will drive the company forward, evangelise them internally, and keep making them better
- Analyse user behaviour to identify friction points and opportunities in the user journey
- Ship meaningful improvements by working closely with engineering and design, understanding that small changes affect millions of sessions weekly
- Sweat the details that separate good software from beloved software; microinteractions most PMs wouldn't notice
- Maintain high standards for issue-tracking hygiene, design system consistency, and team shipping practices
- Collaborate with Marketing on initiatives across all distribution channels
- Build dashboards and reports that help the team understand what's working and why

If we’d worked together the last 6 weeks, you’d have:

- Sat on customer calls and worked out how clinicians actually discover Heidi, and what makes them suggest it to a colleague
- Shipped an experiment on the signup flow and known, within the week, whether week‑one retention moved
- Built a dashboard tracking sharing behaviour across different user segments to identify our highest‑potential referrers
- Explained why one specialty retains and another doesn't, with the data in front of Growth leadership
- Submitted a code fix yourself when you got frustrated waiting - an event‑tracking gap, or a easy UI change





What You’ll Need

- 4+ years shipping product, though we care more about what you've built than time served
- Strong analytical skills - comfortable with data, experimentation, and making decisions based on metrics
- Intellectual curiosity about why users behave the way they do and how products can influence behaviour ethically
- Comfort with ambiguity - growth work focuses on what actually moves the needle, not following a playbook
- A romantic streak about software and a belief that great design transforms someone's day
- Consumer product craft in B2B contexts where you refused to compromise on polish
- You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
- You default to building over requesting
- Strong opinions, weakly held; you'll shift the room when you're right
- Data fluency with diagnostic teeth; you can read an Amplitude dashboard and tell a product problem from a tracking bug from a segment effect

If you answer ‘NO’ to these questions, this may not be the job for you:

- Are you an execution powerhouse?
- Have you shipped something this week?
- Are you good at games?
- Did you have a weird teenage hobby?
- Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
- Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

How We Show Up

- Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
- Lead, don't wait. We treat tomorrow's problems today. So

📌 Senior Product Manager, Growth (Sydney)
🏢 Heidi
📍 Sydney