Community Aged Care Program Team Leader (CHSP)

Full-Time Fixed Term Contract to 30 June 2027- With the option to go Permanent

Cleveland, QLD | $53.43 per hour + Super + Salary Packaging

Lead Services. Support Teams. Shape the Future of Aged Care.

STAR Community Services is seeking an experienced and passionate CHSP Program Team Leader to provide operational leadership and oversight across our Commonwealth Home Support Programme (CHSP) services.

This is an exciting opportunity for a strong people leader who is passionate about delivering quality services, developing high-performing teams, and driving positive outcomes for older Australians. As the aged care sector transitions to the recent Support at Home Program, you will play a pivotal role in leading service excellence, managing change, and helping shape the future of community aged care services.

Reporting to the Client Planning & Service Delivery Manager, you will lead a team of Coordinators responsible for delivering a diverse range of CHSP services that support older people to live independently, safely, and with dignity in their own homes and communities.

Why Join STAR?

- Lead a high-impact portfolio of community aged care services.

- Play a key role in STAR's transition to the Support at Home Program.

- Manage and mentor experienced Coordinators and service delivery teams.

- Influence service improvements, program development, and future growth opportunities.

- Work closely with senior leadership on service planning and aged care reform initiatives.

- Enjoy a diverse role spanning operations, leadership, quality, compliance,



and stakeholder engagement.

- Access salary packaging benefits and ongoing professional development.

- Join a respected, values-driven organisation committed to Respect, Dignity and Empowerment.

- Free Car Parking within reasonable distance.

- Flexible work start and finishing times.

About the Role

You will provide leadership, operational oversight, quality assurance, and program management across a range of CHSP-funded services, including:

- Domestic Assistance

- Home Maintenance

- Home Adjustments

- Social Support Group

- Social Support Individual

- Assistance with Care and Housing (ACH) – Hoarding and Squalor

Working closely with Coordinators, support workers, volunteers, contractors, allied health professionals, and community partners, you will ensure services are delivered in line with CHSP requirements, wellness and reablement principles, STAR's values, and the Strengthened Aged Care Quality Standards.

Key Responsibilities

Leadership & Workforce Development

- Lead, mentor and support CHSP Coordinators to achieve excellent service outcomes.

- Foster a culture of accountability, collaboration, continuous improvement and participant-centred practice.





- Coach and develop teams to build capability across all service streams.

- Lead succession planning, workforce development and capability planning.

- Support organisational readiness for aged care reforms and the Support at Home Program.

Operations & Service Delivery

- Oversee the effective delivery of all CHSP service streams.

- Monitor service performance, participant outcomes and utilisation against program targets.

- Ensure services are responsive, person-centred, safe and outcome-focused.

- Manage relationships with contractors, associated providers and external service providers.

- Identify opportunities for innovation, service enhancement and operational efficiency.

Governance, Quality & Compliance

- Ensure compliance with CHSP guidelines, funding requirements and legislative obligations.

- Oversee service documentation, assessments, care planning, reporting and audit readiness.

- Monitor budgets, funding allocations and contractual obligations.

- Lead continuous improvement initiatives informed by participant feedback and service data.

- Ensure compliance with the Strengthened Aged Care Quality Standards and organisational policies.

Stakeholder Engagement & Strategic Contribution

- Build and maintain strong relationships with My Aged Care, health professionals, community organisations and key stakeholders.

- Support participants experiencing complex challenges, including hoarding and squalor, social isolation and housing vulnerability.

- Contribute to organisational planning, aged care reform readiness and future

📌 Community Aged Care Program Team Leader (Cleveland)
🏢 STAR Community Services
📍 Cleveland