This is a fixed-term contract initially until 31st December 2026, with the potential for extension.

Sydney hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

As an Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.

KEY RESPONSIBILITIES

- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status,



updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Ensure client requirements are met whilst protecting DEPT® brand values
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure high standards are maintained and add value wherever possible
- Ensure success criteria are met and projects are delivered to time and to budget
- Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
- Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR

- Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience




- Extremely organised, with the ability to manage multiple projects simultaneously
- You are ambitious with the ability to think strategically, contribute something new to the agency
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and engaging team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Superb planning and organisation ability
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets

WE OFFER

- A flexible hybrid working arrangement policy to enjoy the best of both worlds.
- Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
- 20 days of paid holiday each year, plus relevant public holidays.
- Doona Day - 1 additional day off paid leave each year to enjoy some downtime.
- Birthday Leave, 1 day paid day off each year to be taken during your birthday week.
- Annual Leave Purchase Scheme.
- 12% Superannuation Contribution.
- Access to dedicated mental health resources including sick & carer’s leave scheme, employee assistance programme and trained Mental Health First Aiders.
- Dept Allowance, a dedicated company contribution towards professional development.
- Long Service Leave, provided in accordance with relevant state legislation.
- Enhanced Parental Leave.
- Learning and Development, continuous growth opportunities through internal training, and "inspira

📌 Account Manager (Sydney)
🏢 Dept
📍 Sydney