We are looking for a Customer Solutions Consultant to join our Network Solutions team, supporting customers across Australia and New Zealand.

In this role, you will work closely with telecom operators, industry regulators and stakeholders across the mobile and fixed broadband industry to help them better understand and apply Opensignal’s data across network performance, customer experience, and market insights. You will take a consultative and data-driven approach, guiding customers in interpreting complex datasets and translating them into practical actions.

You will act as a key interface between customers, sales, and internal teams, combining technical expertise in telecom networks and analytics with the ability to communicate insights clearly to a range of stakeholders.

While the primary focus of this role is ANZ, there will be opportunities to support customer engagements in other regions.

What you will be doing

Support the sales team throughout the sales cycle, providing technical expertise, responding to RFPs and solution guidance to help progress and close opportunities.

Clearly articulate the full breadth of Opensignal’s technical capabilities and value proposition to prospective clients.

Identify customer pain points and business use cases across both mobile and broadband domains (e.g., network optimization, planning, competitive intelligence).

Deliver data-driven presentations, demonstrations, and insights to both technical stakeholders (e.g., engineers, data analysts) and executive audiences (e.g., CTOs, CCOs, CMOs, Heads of Strategy, Network Operations)

Design and present data-driven solutions and proofs-of-concept using a range of data sets (e.g., usage data, network KPIs).





Act as a subject matter expert on Opensignal’s data, helping customers interpret results and understand their impact on customer experience and market performance

Serve as a trusted advisor to key customer stakeholders throughout their engagement with Opensignal.

Build and maintain strong customer relationships, ensuring clients realise value from Opensignal’s solutions and achieve their intended outcomes

Champion the voice of the customer internally, advocating for enhancements aligned with user needs and priorities.

Partner with internal support teams to triage, prioritize, and resolve customer-raised issues and enhancement requests.

What we are looking for

Fluent in English (written and verbal), with strong communication and stakeholder management skills

Ability to build and maintain strong client relationships, including navigating challenging client dynamics, managing conflict, and handling objections with professionalism and composure

Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into practical recommendations

Comfortable working with datasets and explaining complex technical concepts in a clear and structured way

Comfortable operating in ambiguous situations, able to manage unknowns, ask the right questions, and work toward solutions without always having a complete picture





Self-motivated, adaptable, and able to work effectively in a fast-paced environment

Able to work both independently and collaboratively across teams

Versatile working style, with the ability to adjust hours occasionally to collaborate with global colleagues

Willingness to travel occasionally as part of the role

Experience & Industry Knowledge

5+ years of experience in solution consulting, pre-sales, or technical consulting roles within the telecommunications or related industries

Solid understanding of network performance metrics, KPIs, and operational challenges across both mobile and fixed broadband networks

Experience supporting sales engagements, with exposure to solution selling

Experience working with analytical tools (e.g., SQL, Excel, Python, Tableau/Power BI)

Confident delivering executive-level presentations, with proficiency in tools such as PowerPoint or Google Slides

Ability to engage effectively with both technical teams and business stakeholders

Understanding of how network performance and user experience can influence customer behaviour and commercial outcomes

About Us Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to ad

📌 Customer Solutions Consultant (Canberra)
🏢 Opensignal
📍 Canberra